I just tried to call the California office about the order which I posted about above. (I called them on Monday and they told me to call back today.) Not only is there no one to answer the phone, but the voice mail box is full so I can't leave a message. Now I'm wondering if I should call the credit card company and dispute the charges as I have two orders outstanding.
On Apr 1, 10:46 am, Firewalker <[email protected]> wrote: > Well, I just received an email from the lab stating that they shipped > my glasses to the California office on the 17th. > I wrote the California office asking them what was going on, but no > reply as of yet. > Knowing federal bureaucrats, it probably *is* a customs problem. But, > that still doesn't explain Zenni's lack of courtesy in keeping their > paying customers in the dark. The silence coming out of the California > office is deafening. > > -=# Firewalker #=- > > On Apr 1, 1:37 am, Chuck Knight <[email protected]> wrote: > > > Is that true...is it only US customers having these problems? > > > If so, that lends credence to the "customs" excuse...it really could be US > > customs that is creating the problem. But, it also leads to another > > question...why are Zenni orders so often held up in customs? Are they being > > singled out...and why? > > > -- Chuck Knight > > > On Tue, Mar 31, 2009 at 2:37 PM, Olwen Williams <[email protected]> wrote: > > > > Have you thought that it is "funny" that only US customers have this > > > problem. I think Zenni should forget bulk shipping to the US, charge > > > everyone the international shipping (which is a lot cheaper than some > > > suppliers charge) and ship everything direct from Hong Kong. I can't > > > fault the service from Hong Kong post. > > > > On Mar 31, 4:16 pm, Firewalker <[email protected]> wrote: > > > > You too hunh? > > > > I placed mine on the 7th and have yet to see a "shipped" email. > > > > They'll probably give us some crap about having *another* shipment > > > > seized by customs. Funny how O4L ships from HK and you never hear of > > > > one of their shipments being seized. > > > > I beginning to think Zenni are a bunch of liars, and they can take > > > > their specs and shove 'em. I'll pay the extra price for *reliable* > > > > service anyday. > > > > > Guess it's time to play the phone game with Zenni tomorrow. > > > > > -=# Firewalker #=- > > > > > On Mar 30, 5:34 pm, SS <[email protected]> wrote: > > > > > > I'm so frustrated...an order I placed on Marh 6th still has not > > > > > arrived. I e-mailed last week, and I got this response "We will be > > > > > sending your order within a couple of days". Never happened. > > > > > > Very frustrated!!- Hide quoted text - > > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
