SS: I just received my glasses on Friday via DHL from a March order, I am positive that Zenni will not take your money without sending you the order. Although it is frustrating and annoying, try and be patient as they are clearly having customs issues.
On Apr 10, 7:55 pm, SS <[email protected]> wrote: > I have two pairs of glasses outstanding...one ordered on March 6th and > one ordered on March 20th. I was told that both would be here by now, > and last week I was told they were reordering the March 6th ones for > me, yet I never got a reorder confirmation with a new order number > (which is what I got the last time they reordered). > > I'm beginning to suspect that they are no longer making any glasses at > all and would really not be surprised if they suddenly went under and > took everyone's money with them. > > On Apr 9, 4:57 pm, rdclark <[email protected]> wrote: > > > Wow. I'm glad you're not MY customer. > > > First, assuming you ordered early in the day, it will be three weeks > > tomorrow. If you ordered late in the day, it will be three weeks > > Monday. So they're not even late yet (even though they are clear on > > the site that these are estimates, not "claims"). Second, they do > > specifically state that high-index lenses will probably delay delivery > > ("From time to time, procurement of the high index and photochromic > > lens blanks may be delayed and the orders may take up to approximately > > three weeks for single vision and 4 weeks for a progressive, at the > > outside. This happens rarely, but can occur unexpectedly."). > > > While it's true that most customers have had better experience, I > > think you're crossing a line accusing them of "theft." I don't know > > what they call that where you come from; in my state, that's called > > "libel." > > > On Apr 8, 5:16 pm, "Jprice.mag" <[email protected]> wrote: > > > > Ok, ordered 1 (one) pair glasses on March 20, it is now April 8, and > > > still no word on when they will arrive. I spoke with Zenni last week, > > > they told me to expect the glasses this week (week three). I called > > > again today, now they tell me to expect my order sometime next week > > > (week four). Regular prescription, high-index lenses. They have told > > > me twice that it may take up to 3 weeks to receive because of the high > > > index. Problem is, it will be at least four weeks. Not the two weeks > > > they claim on the website, not the three weeks due to high-index > > > lenses, (nowhere on the website), but at least four weeks and I am > > > supposed to be happy with that. > > > > If I try to cancel the order, they will only refund 50% of the cost. > > > I guess in California that's called business, in my state it's called > > > theft by deception. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
