Sincerest apologies! Mind-numbingly stupid of me. Retailer was Zenni
Optical.

On Jun 20, 3:50 pm, Chuck Knight <[email protected]> wrote:
> Sir, if I may make a request...please supply one other piece of information.
>
> To which retailer are you referring?
>
> Several of the companies monitor this list, and even if *you* intend
> to never use them again, such a post may serve to help someone else.
> Maybe it'll even help effect a change in their own internal
> departments and procedures!
>
>      -- Chuck Knight
>
> On Fri, Jun 19, 2009 at 9:01 PM, Eric<[email protected]> wrote:
>
> > I ordered a pair of glasses from them on May 6 and I just got them
> > today, June 19. After two phone calls and an e-mail, I got a response
> > telling me there were quality control problems that had delayed my
> > order well beyond their high-end estimate of two weeks + three to six
> > days. . That's all well and good, but they didn't communicate this to
> > me at all. The glasses are fine, even with a higher prescription,
> > everything came out fine, but the lack of communication guarantees I
> > won't use their services again, nor would I recommend them to anyone
> > else.

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