This is what happens when we put expensive lenses in cheap frames. This story appears to be happening more and more and Zenni is being mentioned, perhaps more than the others. Although you're still far more likely to be satisfied with your glasses then not, negative press always is bigger then positive.
Some of the frames on the Big 5's websites seem too gimmicky - "flexible titanium bridge" should have been a warning from the beginning, we must choose our frames with more care. In addition, I wonder if we're asking too much from what we pay for frames from Zenni, G4U and the others? What really do we expect from an $8.00 frame, or even a $20 frame? If we could buy a new car for $1,500 when all others cars cost $15,000, what really would we expect. That's not to say there isn't huge markup in brand name frames, there certainly is. But, those $200 frames still cost at least $30 when you total materials, manufacture and labor, probably more. What can we expect for $8? Perhaps we're applying our first world standard of customer service to the third world? Perhaps we should if they're selling like hotcakes? It's hard to barter on something that costs more to ship than the item itself. Although I've only ordered one pair (two more on the way) from Coastal Contacts, they seem to offer much higher quality frames and customer service than Zenni and some of the other Big 5. Perhaps we're seeing a separation within the online industry - that is a few at the bottom like Zenni, which seem to make the cheapest product they can get away with - and others like CC, which although relatively new, seem to want to offer something really close to the real thing except on a much lower margin. ??? J. Evan On Jul 10, 12:58 pm, frespkr <[email protected]> wrote: > I have purchased several pairs of glasses from Zenni and until now was > satisfied, especially with the accuracy of the prescriptions. The most > expensive pair was a pair of glasses with progressive lenses and a > frame with "bendable" titanium bridge. After about three months, I > removed the glasses a few days ago perfectly normally and the frame > broke in half in the middle of the "bendable" titanium bridge. > > I wrote to Zenni and they replied that I could order a new frame at > 1/2 off if they are still sold and get $2.00 back on the shipping. No > comment was made on the fact that the frame broke after 3 months > precisely where it was supposed to be most flexible. As far as I am > concerned, this is a "hidden cost" of the glasses as this has never > happened to me with any glasses let alone a frame with a special > bridge. No apology was made either. > If the frame was not still made, I would have been out the cost of the > progressive lenses and the "non-glare" coating as well. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
