Thank you all, I like your replies, especially Wm. Lewis, very smart solution. However, I believe that it shouldn't go this way. I insist to get what I paid for. I keep sending emails to the customer services until I get their reply.
Thank you once again, Hossam On Sep 1, 12:14 pm, "Wm. Lewis" <[email protected]> wrote: > I actually broke that little rounded thing off a pair of my glasses while > trying to bend them a bit tighter around an ear. I then put a few drops of > superglue on a piece of paper and dipped the end into the drops to smooth > the edges (you might want to dip repeatedly to get the desired build up). > Looking at or feeling the glasses today you wouldn't notice it wasn't the > original intent. > > On Tue, Sep 1, 2009 at 1:41 PM, Chuck Knight <[email protected]> wrote: > > > While I agree that the problem is trivial, it shouldn't have happened. > > If there is *any* QC process at all, then that missing part should > > have been caught. It's too blatantly obvious. > > > You might ask if the appropriate plastic sleeve could be sent to you. > > They come off, easily...I've had dispensaries trim the metal arm, and > > reinstall the plastic end, on several pairs of glasses. Apparently my > > ears are not only different heights, but in completely different > > places on my head. > > > Other than that defect, are the glasses acceptable? How's the > > prescription? > > > -- Chuck Knight > > > On Tue, Sep 1, 2009 at 9:32 AM, Lucille<[email protected]> wrote: > > > > That really is a very minor problem. Considering how much money you > > > probably saved ordering glasses online vs. ordering them from a local > > > optician, I'd just wear them as is, or put tape around the end if it's > > > uncomfortable. > > > > It isn't worth returning the glasses just because the plastic sleeve > > > is missing on the end of the temple arm. > > > > On Sep 1, 5:19 am, "Eng.Hossam Kiwan" <[email protected]> > > > wrote: > > >> Hi, > > > >> It is very interesting experience to have the same goal "How can I buy > > new > > >> glasses online". This is the main goal of the group members when they > > join > > >> the group especially me. I like to thank all the active members for > > that > > >> useful group, discussions and information. > > >> On August 15th, I ordered new glasses from globaleyeglasses.com and I > > got a > > >> new defective glasses on August 26th. There is a problem with the frame, > > a > > >> missing part, as shown in the attached photo. I had a long chat with > > the > > >> customer support. I got good promises of another new glasses, discount > > and > > >> apologize email. The live customer support confirmed that will be done > > with > > >> in 2-3 days. I attached the conversation too. Until now nothing > > happened, > > >> moreover, I can not get any reply from the customer support through any > > live > > >> chat nor emails. I feel really bad. What shall I do to get all my rights > > >> back? > > > >> Regards, > > >> Hossam > > > >> Picture 002.jpg > > >> 20KViewDownload > > > >> Conversation Transcript.pdf > > >> 100KViewDownload --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
