I'm so sorry to hear that your first Zenni order was unsuccessful!
Let me start by saying that Zenni's return policy, as stated on their
site, very clearly, is 50% refund if not satisfied... They have made
a limited number of exceptions in the past, so good luck on the 100%
request.
But, let me also point out that the several fit issues were not
Zenni's fault. The bent temple arm might have been caused in
shipping. BUT, the loose screws are definitely unacceptable, though
not unprecedented WRT to online glasses. I've read a number of posts,
from all different retailers, about the occasional loose screw. Not
usually from Zenni, though.
Good luck on your refund request, and please keep us informed!
-- Chuck Knight
On Mon, Nov 23, 2009 at 7:20 PM, Rudolf Schmidt <[email protected]> wrote:
> On 9 November I ordered a pair of rimless glasses from Zenni. They
> arrived today. In short, they are a mess. The build quality is very
> poor. This is the first pair of rimless I've had, so I've nothing to
> compare them to, but everything seems to be crooked. The screws that
> go through the lenses are all at different angles and the nuts are not
> tightened, which seems to me to be crucial because all these details
> determine the angles and planes of the lenses. In addition, one of the
> temples is slightly bent. Worse, the temples are far too short to fit
> my head because the nose pieces push the frames out too far--which is
> not necessarily Zenni's fault, I admit; I failed to take that into
> account when I ordered, since the glasses I've been wearing don't have
> nose pieces. They're also too narrow, so that the temples squeeze my
> head, but this too depends on the overall assembly.
>
> I'm really disappointed, although not too surprised: this is about
> what I expected for $33 from China. What surprises me is that anyone
> has ever been satisfied by Zenni. I suppose Zenni might do better with
> simple plastic frames, which only require the insertion of lenses.
>
> Hopefully I will be able to return them for a full refund, but I
> suspect Zenni will not be willing.
>
> --
> Check us out at the oft-updated http://glassyeyes.blogspot.com!
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