I'm surprised that Zenni did such a poor job, although I have to be honest, I have never ordered rimless frames from them. However, I did order 2 pairs of $8 semi-rimless and they are both beautiful and I am very pleased. I was surprised that they came out so well because I have a strong prescription have yet to have a bad pair (I have 7 or 8 Zenni pairs as do my kids).
I hope that they are ble to work things out to the OP's satisfaction. They may offer a replacement pair instead of a refund. Please let us know! Also, if you do get a pair of glasses online that you decide that you do not like for some reason and can't return, please donate them to the eyeglasses for the needy program. Even if the frames are bent or the lenses aren't the greatest, the lenses can be recut/reground and/ or placed in different frames for someone who needs them. I wear my cheap online glasses until I get sick of them and then donate them. You can usually donate through any Walmart, Target, or Sears optical center. Your local Lions club may also accept the glasses too. On Nov 24, 11:13 am, Chuck Knight <[email protected]> wrote: > I'm so sorry to hear that your first Zenni order was unsuccessful! > > Let me start by saying that Zenni's return policy, as stated on their > site, very clearly, is 50% refund if not satisfied... They have made > a limited number of exceptions in the past, so good luck on the 100% > request. > > But, let me also point out that the several fit issues were not > Zenni's fault. The bent temple arm might have been caused in > shipping. BUT, the loose screws are definitely unacceptable, though > not unprecedented WRT to online glasses. I've read a number of posts, > from all different retailers, about the occasional loose screw. Not > usually from Zenni, though. > > Good luck on your refund request, and please keep us informed! > > -- Chuck Knight > > On Mon, Nov 23, 2009 at 7:20 PM, Rudolf Schmidt <[email protected]> wrote: > > On 9 November I ordered a pair of rimless glasses from Zenni. They > > arrived today. In short, they are a mess. The build quality is very > > poor. This is the first pair of rimless I've had, so I've nothing to > > compare them to, but everything seems to be crooked. The screws that > > go through the lenses are all at different angles and the nuts are not > > tightened, which seems to me to be crucial because all these details > > determine the angles and planes of the lenses. In addition, one of the > > temples is slightly bent. Worse, the temples are far too short to fit > > my head because the nose pieces push the frames out too far--which is > > not necessarily Zenni's fault, I admit; I failed to take that into > > account when I ordered, since the glasses I've been wearing don't have > > nose pieces. They're also too narrow, so that the temples squeeze my > > head, but this too depends on the overall assembly. > > > I'm really disappointed, although not too surprised: this is about > > what I expected for $33 from China. What surprises me is that anyone > > has ever been satisfied by Zenni. I suppose Zenni might do better with > > simple plastic frames, which only require the insertion of lenses. > > > Hopefully I will be able to return them for a full refund, but I > > suspect Zenni will not be willing. > > > -- > > Check us out at the oft-updatedhttp://glassyeyes.blogspot.com! > > > You received this message because you are subscribed to the Google Groups > > "GlassyEyes" group. > > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > > [email protected] > > For more options, visit this group > > athttp://groups.google.com/group/glassyeyes?hl=en -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
