That's a bummer. I have bought 4 rimless frames from Zenni and they have been great. So I'd like to think your experience is exceptional. It's hard to say. While Zenni seems to get very disparate reviews (very love/hate) I've often thought that some of the negative reviews are because their customer support is so brusque - since in my experience all 10 frames I've bought had lovely build quality. I've only had one pair that had a problem.
Anyhow. Send them an email, and they will give you an return auth. number. Mail them back with a cover letter. See what happens. The best you can hope for is they remake them; but you can 50% back. Patience and a cheerful bemusement at their somewhat aggressive approach to customer service will help. - ben -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
