On Dec 20 2009, 4:31 pm, N8N <[email protected]> wrote: > On Dec 19, 9:03 pm, bhyde <[email protected]> wrote: > > > > > > > On Dec 18, 12:45 pm, N8N <[email protected]> wrote: > > > > I'm zero for one with Zenni. Ordered some titanium frames from them > > > and they took forever to arrive, this was a while back where I guess > > > they were having issues with customs. Wore them as a "dirty work" > > > pair of glasses for a couple months and one of the nosepieces fell > > > off. Found that the screw that holds them in is an odd thread that > > > one cannot find in a typical eyeglass repair kit, so they're now > > > useless :( > > > Zenni will provide replacement bits and pieces for free. > > > "If you’ve lost a nosepad or have loose or missing screws, we supply > > those in reasonable quantity on a continuing basis, without charge, as > > well as a tool to facilitate their replacement. You need to provide > > the order number, and the frame number, when you request such service > > parts so that we may verify the frame number and record the service > > parts sent." -- http://www.zennioptical.com/cart/pages.php?pageid=18 > > > Of course that demands that you kept the info they request; which is > > why got me when a nice pair lost their nose widget after 3 years. > > > HTH - ben > > Hmm... have to see if I still have the order confirmation. I > actually liked the glasses, and the fact that they were a little big > for my face was actually a plus when, say, standing in front of a > bench grinder. thanks for the heads up. > > nate
Just a follow up: I actually did find my old order, so I emailed Zenni and told them that i'd lost my nosepiece due to the screw falling out. At the same time ordered another pair just because. Got my more recent order earlier this week (about 3 weeks from when I ordered it) and they included a little envelope with some new nosepieces and screws for my old glasses in it. The new glasses were also in much better shape than the old pair, although both are now serviceable. So my more recent order was much more hassle free than my first one (which took quite a long time to arrive) and can't fault their customer service WRT the replacement bits. This is good as I have lots of "dirty" work planned for the near future and don't really want to hork up my expensive glasses. I haven't actually worn the new pair yet as I haven't had enough free time to adjust the temples and nose pieces properly, but I could see through them fine just trying them on. nate
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