You've just done it. Many of the retailers monitor this list, and if they
don't respond then Ira can get involved. He's amazing at resolving
problems, especially considering that he does not work for any of the
companies we discuss.
I hope everything works out for you.
-- Chuck Knight
On Sun, Oct 24, 2010 at 12:40 PM, Debbie Skolnik <[email protected]> wrote:
> My initial impression was all good. I received the glasses in less
> than a week from time of ordering, and I liked both frames. I ordered
> single vision lenses -- one pair of distance glasses, one pair of
> reading glasses.
>
> The distance glasses were absolutely fine. The reading glasses seemed
> OK at first, but as I wore them for a while, I could feel that my eyes
> were straining, so I took them in to an optician I've used locally and
> asked to have the Rx read.
>
> They were off considerably from what I had requested.
>
> I had an online conversation with a support person at 39dollarglasses
> named Vic. He seemed most helpful, and offered to send me a postpaid
> mailing label so I could return them to have the glasses remade.
>
> Seemed satisfactory to me, but I have yet to receive the coupon, and
> this is three days ago. They've also ignored (or not responded to) an
> email I sent to them via "Contact us" on their Web site asking about
> the whereabouts of the promised coupon.
>
> So...what do I do next?
>
> Debbie
>
> --
> Check us out at the oft-updated http://glassyeyes.blogspot.com!
>
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