#855: Category or type of followps in Tracking
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Reporter: [EMAIL PROTECTED] | Owner: anonymous
Type: enhancement | Status: new
Priority: normal | Milestone: 0.70
Component: Module Assistance | Version: 0.68.2
Severity: major | Resolution:
Keywords: | Cd: 4
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Comment (by anonymous):
I shall narrate an example case which can benefit from the desired
feature.
1.When an Asset comes for rectification of the problem , it could have
multiple problems. This gets identified one by one & then the problems
rectified in terms of
a)replacements b)software installation c)repairs.In this process multiple
technicans would be on the same tracking , but their efforts(followups)
would defer & also the time of effort(followup)(This time gets captured in
current glpi versions). & in the end after rectification the raising of
the invoice & collection of the payment is another effor(followup) that
needs to be done for an entire tracking to be closed satisfactorily.
So when we need to take a glimpse of entire efforts done by all members of
company for entire customer base & all assets it can be captured using
follow-up classification.
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Using this fields in other module currently , I am not able to
visualize.Only in report that this field would be made to report.But once
the data gets populated
this can be extracted .
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Thanks..
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Ticket URL: <https://dev.indepnet.net:8080/glpi/ticket/855>
GLPI <https://dev.indepnet.net:8080/glpi/>
Gestion Libre de Parc Informatique
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