#855: Category or type of followps in Tracking ------------------------------------+--------------------------------------- Reporter: [email protected] | Owner: anonymous Type: enhancement | Status: closed Priority: normal | Milestone: Component: Helpdesk | Version: 0.68.2 Severity: major | Resolution: duplicate Keywords: RefonteAffichageTicket | Cd: 4 ------------------------------------+--------------------------------------- Changes (by moyo):
* status: new => closed * resolution: => duplicate * milestone: 0.75 => Old description: > When followup entry is done , it would be preferred if the in followup > entry also the field for type of follow-up is provisioned for. > > e.g. in Tracking it is possible to add the Catagory of the tracking. > > There are instances when e.g entry for type of follow-ups & time spent on > the same is required to be captured. > > e.g. followups could be a curtesy call to a user .Followup could be > purely for the purpose of diagnosis & so on..THis is important when many > people contribute for a single call & type of followups (efforts) to > resolve a call > needs to be captured. New description: duplicate of #1184 : type of tasks will be managed When followup entry is done , it would be preferred if the in followup entry also the field for type of follow-up is provisioned for. e.g. in Tracking it is possible to add the Catagory of the tracking. There are instances when e.g entry for type of follow-ups & time spent on the same is required to be captured. e.g. followups could be a curtesy call to a user .Followup could be purely for the purpose of diagnosis & so on..THis is important when many people contribute for a single call & type of followups (efforts) to resolve a call needs to be captured. -- Ticket URL: <https://dev.indepnet.net/glpi/ticket/855#comment:8> GLPI <https://dev.indepnet.net/glpi/> Gestion Libre de Parc Informatique _______________________________________________ Glpi-bugtrack mailing list [email protected] https://mail.gna.org/listinfo/glpi-bugtrack
