On Mon, May 5, 2014 at 5:37 PM, Jerry Miller <[email protected]> wrote:

John do you have a way to find the missing canned responses?
>

​Here is what little I know about canned responses.

Gmail stores them in Drafts; however it knows they are actually canned
responses so normally you don't see them if you look there.

But, if you open Gmail with the older HTML version, for example, it doesn't
know about canned responses, so it does show them in Drafts.

That could potentially be why Gmail isn't showing you the missing canned
responses.  Are you logging in from an unsupported web browser, or is your
Internet connection slow?  That might have forced Gmail to use the older
HTML version.  Do other things in Gmail look different?

Another possibility is corrupt code got into your cache.  Try clearing your
web browser's cache and cookies.

My canned responses still work.  FYI.

Andy

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