I struggled with Firefox, which wouldn't scroll my Canned Responses, and 
constantly crashed Adobe Flash. I found the same features work fine in 
Google Chrome or Internet Explorer. After having used Firefox for as long 
as I can remember, I've imported all my bookmarks, passwords, etc. to 
Google Chrome, and I've abandoned Firefox. 

I need both Canned Responses and Adobe Flash every day, and I couldn't see 
why to stay loyal to Firefox when these weren't working easily.

On Monday, July 7, 2014 10:22:50 PM UTC-4, Yogesh Ashok Bhave wrote:
>
> In my case arrow keys are not working, then what ?
>
>
> On Sunday, 23 February 2014 19:05:07 UTC+5:30, Aryeh Tanz wrote:
>>
>> Wow I solved this problem!
>>
>> I could see my list of only five responses, but I could not get to the 
>> selection for creating a new canned response.
>>
>> Here's the trick:
>>
>>    1. Select "Canned Responses".  Now if you try to scroll down and find 
>>    the drop-down list is not responding, first *do not panic.*
>>    2. If you notice it, the arrow key is working fine.  It's going to 
>>    save you.  Select the top entry.  Let's say you have five of them.  Arrow 
>>    key down one, two, three, four, five--now your are on the next list, 
>> where 
>>    if you clicked 'Enter' you would replace the current entry featured there 
>>    with your screen.  Do not do this.
>>    3. Instead, Arrow-Key down five more times.  You will see NOTHING, 
>>    but the highlighted top entry will no longer be highlighted.  Do not 
>> fear, 
>>    your trusty arrow key is doing it's work dropping down through the list 
>> you 
>>    cannot see, and you are now at the bottom of the list.  
>>    4. Arrow-key down one last time, and you will select the choice for 
>>    making a new entry.  Click "Enter".  *Voila!*
>>    
>>
>>
>>
>>
>> On Thursday, February 14, 2013 11:14:36 PM UTC+2, Diane wrote:
>>>
>>> The problem I have encountered on the new compose interface does not 
>>> occur with the old.  I am having difficulty going to the drop-down menu of 
>>> Canned Responses without losing contact with Canned Responses.  It has been 
>>> very frustrating and time-consuming to figure out how to get around this. 
>>>  The expedient solution has been to go back to the old compose page.  Any 
>>> suggestions?
>>>
>>> Also, I can't *bcc* someone from here?
>>>
>>> ~Dodo
>>>
>>

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