I got this response from you on Dec 23, but nothing since.

Trying to download again from the same source today I didn't get the message about insufficient permissions but when I tried to install it I got a message from MS saying they could not proceed and straight away a message from the Avast app to say they had found an issue, but on researching in Avast I didn't find it.....????

Your advice [/The solution is to right-click the downloaded file, choose 'Properties' and then check the 'unblock' box near the bottom and close the Properties dialog.]/ produced a file called download.htm and then nothing

Any further advice? and a happy new year!!

Barry


On 23/12/2025 19:05, Adrien Monteleone wrote:
Windows?

Is this *after* downloading and trying to install, or will it not even download? If it won't even download, what site are you downloading from?

If after the download, and you are getting the message trying to install, even after approving the install or entering an Admin password:

Win10 (and likely 11) can 'lock' an .exe file from running to install an app if it has a false detection, or even for some random downloaded files. (I have this issue with Betterbird e-mail client every time, but only on one machine)

The solution is to right-click the downloaded file, choose 'Properties' and then check the 'unblock' box near the bottom and close the Properties dialog.

Then you can double-click the gnucash.exe installer and it should work. (you may still get asked to approve the install and/or have to enter an admin password, but it will work this time.)

Regards,
Adrien

On 12/23/25 6:28 AM, barrym via gnucash-user wrote:
Trying to download 5.14 following a crash I get 'insufficient permissions' after the file has loaded and the only option is delete the download.

Why??

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