---------- Forwarded message --------- From: <[email protected]> Date: Tue, Jan 6, 2026 at 7:25 AM Subject: RE: [GNC] Requesting account To: David Carlson <[email protected]>
David, Please reply to list. I am not a developer, just an evperienced user. If you attached files they didn't come through. I understand inline attachments don't work, and in any case, be sure to sanitize anything before you send, as they go through the clearnet. I see that you do not have a plain vanilla windows 11 installation. The developers may need to know a little more about that without rervealing any security information. I know nothing about W11. Lastly, before you try to import quicken data, review others' advice mostly suggesting that it may be a better choice to tie off history without importing it into GnuCash. I did. The download is gnucash-5.14.setup.exe. And I downloaded it from the org website. All failures result in GnuCash disappearing with the same error. The event viewer application error shows Event 1000 : Faulting application name: gnucash.exe, version: 5.14.0.0, time stamp: 0x69475b85 Faulting module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: 0x68618b38 Exception code: 0xc0000005 Fault offset: 0x00006e22 Faulting process id: 0x23DC Faulting application start time: 0x1DC7F0C3F8BCC39 Faulting application path: C:\Program Files (x86)\gnucash\bin\gnucash.exe Faulting module path: C:\Program Files (x86)\gnucash\bin\libguile-2.2-1.dll Report Id: a4c47d81-8dcb-46fc-bce6-2e0c8e76877b Faulting package full name: Faulting package-relative application ID: And event 1001, with several dumps, XMLs, CSV, etc.; link to attached files not included here, but I could send: Fault bucket 2135402926830485574, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: gnucash.exe P2: 5.14.0.0 P3: 69475b85 P4: libguile-2.2-1.dll P5: 0.0.0.0 P6: 68618b38 P7: c0000005 P8: 00006e22 P9: P10: Attached files: . . . That said, a Quicken Classic error is causing a crash at each opening, and I haven’t so far had any success with Quicken support getting it fixed. I’m sure, with 25+ years of Quicken data, it won’t be easy to make a change to GnuCash, but I may attempt it; however, the first effort will be to fiddle with it for a while to see whether it will satisfy my needs. After many days of trying to solve both GnuCash and Quicken problems on my own, for some reason I have a suspicion that both errors may be related to the .NET version set up on my desktop. W11 comes with version 4, but some applications I use regularly require 6 or 8 and will soon be requiring 10. If that rings a bell with you regarding GnuCash, we can pursue it. But my first suspect is applications are stepping into the same code, which should be at different levels. The problem is obviously with my desktop, as I installed both Quicken and GnuCash on an HP laptop and they both run fine. The desktop is heavily loaded, essentially a home server, installed on new hardware in April 2025. The HP is not a secure device, so I refuse to run either of these applications there; I installed simply to test. One last thought. I installed Quicken in the W11 Sandbox, with the same crash. But I’m not sure how much a Sandboxed app is separated from the standard system. I could install GnuCash in the sandbox as well if requested to do so. Thanks in advance for assistance. I’ve read a lot of good reviews of GnuCash over the last several years. David Dalton *From:* David Carlson <[email protected]> *Sent:* Monday, January 5, 2026 5:24 PM *To:* John Ralls <[email protected]> *Cc:* David Dalton <[email protected]>; GnuCash List < [email protected]> *Subject:* Re: [GNC] Requesting account David Dalton, Please verify that you started by downloading the current release 5.14 from the GnuCash. Org website rather than an earlier version, which you then installed, etc. David Carlson On Mon, Jan 5, 2026, 4:05 PM John Ralls <[email protected]> wrote: > On Jan 5, 2026, at 12:25 PM, David Dalton <[email protected]> wrote: > > I am interested in replacing Quicken classic with gnucash, but downloading, > installing, and opening results in an Exception code: 0xc0000005, Faulting > module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: 0x68618b38 > I can't get to support to see if it is repairable without membership > access. Yes you can because you have: This is the support channel. That’s probably because your antivirus quarantined that library. Move it from the quarantine directory (which varies depending on what antivirus you’re using) to the install directory that defaults to c:\Program Files (x86)\gnucash\bin. Regards, John Ralls _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. -- David Carlson _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
