Ah log files are only created in the folder where you save your Gnucash data file - if you haven't gotten that far previously I guess you can stop looking...
Cheers David H. On Wed, 7 Jan 2026 at 09:41, David Dalton <[email protected]> wrote: > I did not find log files or a log folder anywhere in the C:\Program Files > (x86)\gnucash folder or its subfolders. Show me where, as I may have missed > it. > > I may try a trace tomorrow if I can find the time. > > My libguile-2.2-1.dll looks like yours--same size, modified date. > > As I pointed out previously, I haven't yet tried to attach any images or > files. > > I still believe that it may have to do with the .NET environment, as the > desktop where it fails is running at .NET 8 and .NET 4 was removed (by the > system, when I installed 8, as it is no longer supported). The laptop is at > .NET 4, as set up by W11. What does your .Net environment look like? Or, it > may be different processes etc. stepping on each other. > > Regards, Dave D > > On Tue, Jan 6, 2026 at 6:08 PM David H <[email protected]> wrote: > >> Yes reply-all is good :-) >> >> Did you check the log files in the folder where your Gnucash file is - >> can't remember if you mentioned that already - there may or may not be >> anything meaningful in them ? >> >> If all else fails you could try creating a trace file - details at >> https://wiki.gnucash.org/wiki/Tracefile and >> https://wiki.gnucash.org/wiki/Stack_Trace - might give us more of a clue >> ? >> >> I'm also running Win 11 Pro 25H2 OS Build 26200.7462 on various desktops >> and am Admin on them all. No issues such as you're seeing on any of them, >> touch wood. >> >> The libguile-2.2-1.dll file on my desktop doesn't look like it's changed >> since june 2025 - screenshot below. >> >> Regarding images on the mailing list - you need to attach image files to >> your email or I find if I only have one image I can get away with pasting >> it into the email body in GMail as long as it's the very last thing in the >> email. >> >> Cheers David H. >> >> [image: image.png] >> >> >> On Wed, 7 Jan 2026 at 08:33, <[email protected]> wrote: >> >>> By "reply to list", do you mean reply to all, which includes >>> gnucash-user@...? Done. If something else, let me know. I've no >>> experience with this kind of user support group, unlike with the standard >>> forum. >>> >>> Last email: Yes, the libguile-2.2-1.dll file is there in the gnucash bin >>> folder. It is not quarantined. >>> >>> First email: I did not attach files, as I stated. They were listed in >>> event 1001, but most did not exist . >>> >>> Yes, I have a vanilla W11 Pro installation. It is fairly heavily loaded >>> with running applications, and has many other applications installed. The >>> installed apps shouldn't be a problem, but it seems all the application >>> owners believe that they have the only application in the universe, so they >>> load up the Windows system with a lot of background nonsense consisting of >>> processes and start-on-boot things. One of those is probably the culprit, >>> hence the ability to run on a lightly loaded laptop. >>> >>> I did turn off virus protection for a moment and GnuCash still >>> disappeared in a blink, same application error. >>> >>> Thanks for the quick suggestions! >>> >>> David D >>> >>> >>> >>> -----Original Message----- >>> From: gnucash-user <[email protected]> >>> On Behalf Of David H >>> Sent: Tuesday, January 6, 2026 3:41 PM >>> To: David Carlson <[email protected]> >>> Cc: [email protected] >>> Subject: Re: [GNC] Fwd: Requesting account >>> >>> >>> >>> David Dalton, >>> >>> >>> >>> So do you have a C:\Program Files (x86)\gnucash\bin\libguile-2.2-1.dll >>> file on Win11 ? >>> >>> >>> >>> Did you do as John Ralls suggested and check whether your antivirus has >>> quarantined the file ? If it did quarantine it, have you marked it as safe >>> and/or released it from quarantine ? >>> >>> >>> >>> Cheers David H. >>> >>> >>> >>> On Wed, 7 Jan 2026 at 04:14, David Carlson <[email protected]> >>> >>> wrote: >>> >>> >>> >>> > ---------- Forwarded message --------- >>> >>> > From: <[email protected]> >>> >>> > Date: Tue, Jan 6, 2026 at 7:25 AM >>> >>> > Subject: RE: [GNC] Requesting account >>> >>> > To: David Carlson <[email protected]> >>> >>> > >>> >>> > David, Please reply to list. I am not a developer, just an >>> >>> > evperienced user. If you attached files they didn't come through. I >>> >>> > understand inline attachments don't work, and in any case, be sure to >>> >>> > sanitize anything before you send, as they go through the clearnet. I >>> >>> > see that you do not have a plain vanilla windows 11 installation. The >>> >>> > developers may need to know a little more about that without >>> rervealing any security information. >>> >>> > I know nothing about W11. >>> >>> > >>> >>> > Lastly, before you try to import quicken data, review others' advice >>> >>> > mostly suggesting that it may be a better choice to tie off history >>> >>> > without importing it into GnuCash. >>> >>> > >>> >>> > >>> >>> > >>> >>> > I did. The download is gnucash-5.14.setup.exe. And I downloaded it >>> >>> > from the org website. >>> >>> > >>> >>> > All failures result in GnuCash disappearing with the same error. The >>> >>> > event viewer application error shows Event 1000 : >>> >>> > >>> >>> > Faulting application name: gnucash.exe, version: 5.14.0.0, time stamp: >>> >>> > 0x69475b85 >>> >>> > >>> >>> > Faulting module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: >>> >>> > 0x68618b38 >>> >>> > >>> >>> > Exception code: 0xc0000005 >>> >>> > >>> >>> > Fault offset: 0x00006e22 >>> >>> > >>> >>> > Faulting process id: 0x23DC >>> >>> > >>> >>> > Faulting application start time: 0x1DC7F0C3F8BCC39 >>> >>> > >>> >>> > Faulting application path: C:\Program Files >>> >>> > (x86)\gnucash\bin\gnucash.exe >>> >>> > >>> >>> > Faulting module path: C:\Program Files >>> >>> > (x86)\gnucash\bin\libguile-2.2-1.dll >>> >>> > >>> >>> > Report Id: a4c47d81-8dcb-46fc-bce6-2e0c8e76877b >>> >>> > >>> >>> > Faulting package full name: >>> >>> > >>> >>> > Faulting package-relative application ID: >>> >>> > >>> >>> > >>> >>> > >>> >>> > And event 1001, with several dumps, XMLs, CSV, etc.; link to attached >>> >>> > files not included here, but I could send: >>> >>> > >>> >>> > Fault bucket 2135402926830485574, type 1 >>> >>> > >>> >>> > Event Name: APPCRASH >>> >>> > >>> >>> > Response: Not available >>> >>> > >>> >>> > Cab Id: 0 >>> >>> > >>> >>> > >>> >>> > >>> >>> > Problem signature: >>> >>> > >>> >>> > P1: gnucash.exe >>> >>> > >>> >>> > P2: 5.14.0.0 >>> >>> > >>> >>> > P3: 69475b85 >>> >>> > >>> >>> > P4: libguile-2.2-1.dll >>> >>> > >>> >>> > P5: 0.0.0.0 >>> >>> > >>> >>> > P6: 68618b38 >>> >>> > >>> >>> > P7: c0000005 >>> >>> > >>> >>> > P8: 00006e22 >>> >>> > >>> >>> > P9: >>> >>> > >>> >>> > P10: >>> >>> > >>> >>> > >>> >>> > >>> >>> > Attached files: . . . >>> >>> > >>> >>> > >>> >>> > >>> >>> > That said, a Quicken Classic error is causing a crash at each opening, >>> >>> > and I haven’t so far had any success with Quicken support getting it >>> >>> > fixed. I’m sure, with 25+ years of Quicken data, it won’t be easy to >>> >>> > make a change to GnuCash, but I may attempt it; however, the first >>> >>> > effort will be to fiddle with it for a while to see whether it will >>> >>> > satisfy my needs. After many days of trying to solve both GnuCash and >>> >>> > Quicken problems on my own, for some reason I have a suspicion that >>> >>> > both errors may be related to the .NET version set up on my desktop. >>> >>> > W11 comes with version 4, but some applications I use regularly >>> require 6 or 8 and will soon be requiring 10. >>> >>> > If that rings a bell with you regarding GnuCash, we can pursue it. But >>> >>> > my first suspect is applications are stepping into the same code, >>> >>> > which should be at different levels. >>> >>> > >>> >>> > The problem is obviously with my desktop, as I installed both Quicken >>> >>> > and GnuCash on an HP laptop and they both run fine. The desktop is >>> >>> > heavily loaded, essentially a home server, installed on new hardware >>> in April 2025. >>> >>> > The HP is not a secure device, so I refuse to run either of these >>> >>> > applications there; I installed simply to test. >>> >>> > >>> >>> > One last thought. I installed Quicken in the W11 Sandbox, with the >>> >>> > same crash. But I’m not sure how much a Sandboxed app is separated >>> >>> > from the standard system. I could install GnuCash in the sandbox as >>> >>> > well if requested to do so. >>> >>> > >>> >>> > Thanks in advance for assistance. I’ve read a lot of good reviews of >>> >>> > GnuCash over the last several years. >>> >>> > >>> >>> > David Dalton >>> >>> > >>> >>> > >>> >>> > >>> >>> > *From:* David Carlson <[email protected]> >>> >>> > *Sent:* Monday, January 5, 2026 5:24 PM >>> >>> > *To:* John Ralls <[email protected]> >>> >>> > *Cc:* David Dalton <[email protected]>; GnuCash List < >>> >>> > [email protected]> >>> >>> > *Subject:* Re: [GNC] Requesting account >>> >>> > >>> >>> > >>> >>> > >>> >>> > David Dalton, >>> >>> > >>> >>> > >>> >>> > >>> >>> > Please verify that you started by downloading the current release 5.14 >>> >>> > from the GnuCash. Org website rather than an earlier version, which >>> >>> > you then installed, etc. >>> >>> > >>> >>> > >>> >>> > >>> >>> > >>> >>> > >>> >>> > >>> >>> > >>> >>> > David Carlson >>> >>> > >>> >>> > >>> >>> > >>> >>> > On Mon, Jan 5, 2026, 4:05 PM John Ralls <[email protected]> wrote: >>> >>> > >>> >>> > >>> >>> > >>> >>> > > On Jan 5, 2026, at 12:25 PM, David Dalton <[email protected]> >>> wrote: >>> >>> > > >>> >>> > > I am interested in replacing Quicken classic with gnucash, but >>> >>> > downloading, >>> >>> > > installing, and opening results in an Exception code: 0xc0000005, >>> >>> > Faulting >>> >>> > > module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: >>> >>> > > 0x68618b38 I can't get to support to see if it is repairable without >>> >>> > > membership access. >>> >>> > >>> >>> > Yes you can because you have: This is the support channel. >>> >>> > >>> >>> > That’s probably because your antivirus quarantined that library. Move >>> >>> > it from the quarantine directory (which varies depending on what >>> >>> > antivirus you’re using) to the install directory that defaults to >>> >>> > c:\Program Files (x86)\gnucash\bin. >>> >>> > >>> >>> > Regards, >>> >>> > John Ralls >>> >>> > >>> >>> > _______________________________________________ >>> >>> > gnucash-user mailing list >>> >>> > [email protected] >>> >>> > To update your subscription preferences or to unsubscribe: >>> >>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> >>> > ----- >>> >>> > Please remember to CC this list on all your replies. >>> >>> > You can do this by using Reply-To-List or Reply-All. >>> >>> > >>> >>> > >>> >>> > >>> >>> > -- >>> >>> > David Carlson >>> >>> > _______________________________________________ >>> >>> > gnucash-user mailing list >>> >>> > [email protected] >>> >>> > To update your subscription preferences or to unsubscribe: >>> >>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> >>> > ----- >>> >>> > Please remember to CC this list on all your replies. >>> >>> > You can do this by using Reply-To-List or Reply-All. >>> >>> > >>> >>> _______________________________________________ >>> >>> gnucash-user mailing list >>> >>> [email protected] >>> >>> To update your subscription preferences or to unsubscribe: >>> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> >>> ----- >>> >>> Please remember to CC this list on all your replies. >>> >>> You can do this by using Reply-To-List or Reply-All. >>> >>
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