Following up offline and will update with resolution later. On Mon, Nov 9, 2009 at 9:50 AM, Jason (Google) <[email protected]> wrote: > As always, I need your application ID in order to help troubleshoot > app-specific issues. Please provide that and any stack traces or other error > messages you see in your application's logs. > > - Jason > > On Fri, Nov 6, 2009 at 9:47 PM, Dmitry Anipko <[email protected]> > wrote: >> >> After some more experimentation, it looks like there is something in >> the data store that is surfaced by our application: >> >> if I clean up the store for the application completely, using the web >> interface, then for the first ~100 request it works fine, but after >> some time, it starts producing those errors I wrote before - it can't >> query objects by index (and that problem persists until I clean the >> store again). >> >> The second observation - although I don't know if it is related or not >> - is when the store for my app is in such state, and I try to view >> objects through the web interface, the web interfaces crashes with the >> error 500: >> >> Server Error >> A server error has occurred. >> >> Return to Applications screen » >> >> GAE folks, can someone please take a look - this is a blocking issue >> for my team, and I don't know how to proceed here without your help. >> >> Everything works just fine when I run it on a local development >> server. >> >> Thank you. >> >> On Nov 6, 11:05 am, Diana Cruise <[email protected]> wrote: >> > I see NO reply from GAE here regarding such a critical issue!!! >> > >> > Is your app still down, what is the status of your app? How are we >> > supposed to put an application in production with GAE if such a >> > problem can occur with NO response for 3 days? Is there another >> > channel to raise such high-priority issues to get proper helpdesk >> > response? >> > >> > On Nov 4, 1:58 am, Dmitry Anipko <[email protected]> wrote: >> > >> > >> > >> > > It is 11:56 Pacific 11/3/2009, are there any known issues withGAE >> > > right now? >> > >> > > My application that has been working for a couple of months now today >> > > started producing failures for some queries from the data store >> > > (basically an object which has just been stored cannot be retrieved >> > > after that by key), and after some time started producing even >> > >> > > <html><head> >> > > <meta http-equiv="content-type" content="text/html;charset=utf-8"> >> > > <title>500 Server Error</title> >> > > </head> >> > > <body text=#000000 bgcolor=#ffffff> >> > > <h1>Error: Server Error</h1> >> > > <h2>The server encountered an error and could not complete your >> > > request.<p>If the problem persists, please <A HREF="http:// >> > > code.google.com/appengine/support/">report</A> your problem and >> > > mention this error message and the query that caused it.</h2> >> > > <h2></h2> >> > > </body></html> >> > >> > > The same application executes just fine in the localGAEdevelopment >> > > environment. Can folks fromGAEcomment if there is any maintenance >> > > going on right now or how could I get more details on what causing the >> > > failures (again the same code worked for quite some time now, so I >> > > think it is unlikely the code is the issue here). Thanks for your >> > > help.- Hide quoted text - >> > >> > - Show quoted text - >> > > > > >
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