Diana, I cannot talk for Google but I suppose you cannot _require_ as an obligation that Google fixes your own bugs.
If Dimitry is able to identify a bug in GAE, he should point it out and the GAE folks will address it. Other than that, you are subject to a "bona fide" effort, which may not be what you are looking for. In that case, you should look for paid support (there are third parties that offer such services). Just a heads up. Nacho (not from Google) On Nov 19, 8:35 am, Diana Cruise <[email protected]> wrote: > Excellent news. How long did it take to resolve this matter and what > was the impact to your Users? > > I assume you would agree we could avoid this type of problem by only > using the data types listed here right? > > http://code.google.com/appengine/docs/java/datastore/dataclasses.html... > > On Nov 18, 3:27 pm, Dmitry Anipko <[email protected]> wrote: > > > Thanks Jason for help. In our case the problem was caused by usage of > > byte[] field in a persisted class. Somehow though, it wasn't causing > > any problems immediately, but only after a few objects have been > > saved. Per Jason, usage of byte[] in JDO on GAE isn't supported. > > > On Wed, Nov 18, 2009 at 1:00 PM, Diana Cruise <[email protected]> > > wrote: > > > What's the latest here Dmitry...can GAE handle more than 100 request > > > or not? Please update where you are with this problem. Thanks. > > > > On Nov 9, 5:15 pm, Dmitry Anipko <[email protected]> wrote: > > >> Following up offline and will update with resolution later. > > > >> On Mon, Nov 9, 2009 at 9:50 AM, Jason (Google) <[email protected]> > > >> wrote: > > >> > As always, I need your application ID in order to help troubleshoot > > >> > app-specific issues. Please provide that and any stack traces or other > > >> > error > > >> > messages you see in your application's logs. > > > >> > - Jason > > > >> > On Fri, Nov 6, 2009 at 9:47 PM, Dmitry Anipko <[email protected]> > > >> > wrote: > > > >> >> After some more experimentation, it looks like there is something in > > >> >> the data store that is surfaced by our application: > > > >> >> if I clean up the store for the application completely, using the web > > >> >> interface, then for the first ~100 request it works fine, but after > > >> >> some time, it starts producing those errors I wrote before - it can't > > >> >> query objects by index (and that problem persists until I clean the > > >> >> store again). > > > >> >> The second observation - although I don't know if it is related or not > > >> >> - is when the store for my app is in such state, and I try to view > > >> >> objects through the web interface, the web interfaces crashes with the > > >> >> error 500: > > > >> >> Server Error > > >> >> A server error has occurred. > > > >> >> Return to Applications screen » > > > >> >> GAE folks, can someone please take a look - this is a blocking issue > > >> >> for my team, and I don't know how to proceed here without your help. > > > >> >> Everything works just fine when I run it on a local development > > >> >> server. > > > >> >> Thank you. > > > >> >> On Nov 6, 11:05 am, Diana Cruise <[email protected]> wrote: > > >> >> > I see NO reply from GAE here regarding such a critical issue!!! > > > >> >> > Is your app still down, what is the status of your app? How are we > > >> >> > supposed to put an application in production with GAE if such a > > >> >> > problem can occur with NO response for 3 days? Is there another > > >> >> > channel to raise such high-priority issues to get proper helpdesk > > >> >> > response? > > > >> >> > On Nov 4, 1:58 am, Dmitry Anipko <[email protected]> wrote: > > > >> >> > > It is 11:56 Pacific 11/3/2009, are there any known issues withGAE > > >> >> > > right now? > > > >> >> > > My application that has been working for a couple of months now > > >> >> > > today > > >> >> > > started producing failures for some queries from the data store > > >> >> > > (basically an object which has just been stored cannot be > > >> >> > > retrieved > > >> >> > > after that by key), and after some time started producing even > > > >> >> > > <html><head> > > >> >> > > <meta http-equiv="content-type" content="text/html;charset=utf-8"> > > >> >> > > <title>500 Server Error</title> > > >> >> > > </head> > > >> >> > > <body text=#000000 bgcolor=#ffffff> > > >> >> > > <h1>Error: Server Error</h1> > > >> >> > > <h2>The server encountered an error and could not complete your > > >> >> > > request.<p>If the problem persists, please <A HREF="http:// > > >> >> > > code.google.com/appengine/support/">report</A> your problem and > > >> >> > > mention this error message and the query that caused it.</h2> > > >> >> > > <h2></h2> > > >> >> > > </body></html> > > > >> >> > > The same application executes just fine in the localGAEdevelopment > > >> >> > > environment. Can folks fromGAEcomment if there is any maintenance > > >> >> > > going on right now or how could I get more details on what > > >> >> > > causing the > > >> >> > > failures (again the same code worked for quite some time now, so I > > >> >> > > think it is unlikely the code is the issue here). Thanks for your > > >> >> > > help.- Hide quoted text - > > > >> >> > - Show quoted text -- Hide quoted text - > > > >> - Show quoted text - > > > > -- > > > > You received this message because you are subscribed to the Google Groups > > > "Google App Engine for Java" group. > > > To post to this group, send email to > > > [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group > > > athttp://groups.google.com/group/google-appengine-java?hl=en.-Hide quoted > > > text - > > > - Show quoted text - -- You received this message because you are subscribed to the Google Groups "Google App Engine for Java" group. 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