Agreed...the Developer should always work diligently to find the source of the problem - what a revelation! The issue here is if Dmitry had several hundred thousand Users waiting a week or so on this issue to be resolved...how many would he lose as a result? How many new sign-ups would be lost?
Negative User experiences will reflect not only on our apps but on GAE too. We are in this together. I think Google will need a paid subscription/ticket model to address escalated tickets related to lucrative production apps. On Nov 19, 1:36 pm, Dmitry Anipko <[email protected]> wrote: > After Jason replied, it took a day or so. > > Thank you for pointing that out, yes I think we can agree on that :) > > > > On Wed, Nov 18, 2009 at 11:35 PM, Diana Cruise <[email protected]> > wrote: > > Excellent news. How long did it take to resolve this matter and what > > was the impact to your Users? > > > I assume you would agree we could avoid this type of problem by only > > using the data types listed here right? > > >http://code.google.com/appengine/docs/java/datastore/dataclasses.html... > > > On Nov 18, 3:27 pm, Dmitry Anipko <[email protected]> wrote: > >> Thanks Jason for help. In our case the problem was caused by usage of > >> byte[] field in a persisted class. Somehow though, it wasn't causing > >> any problems immediately, but only after a few objects have been > >> saved. Per Jason, usage of byte[] in JDO on GAE isn't supported. > > >> On Wed, Nov 18, 2009 at 1:00 PM, Diana Cruise <[email protected]> > >> wrote: > >> > What's the latest here Dmitry...can GAE handle more than 100 request > >> > or not? Please update where you are with this problem. Thanks. > > >> > On Nov 9, 5:15 pm, Dmitry Anipko <[email protected]> wrote: > >> >> Following up offline and will update with resolution later. > > >> >> On Mon, Nov 9, 2009 at 9:50 AM, Jason (Google) <[email protected]> > >> >> wrote: > >> >> > As always, I need your application ID in order to help troubleshoot > >> >> > app-specific issues. Please provide that and any stack traces or > >> >> > other error > >> >> > messages you see in your application's logs. > > >> >> > - Jason > > >> >> > On Fri, Nov 6, 2009 at 9:47 PM, Dmitry Anipko > >> >> > <[email protected]> > >> >> > wrote: > > >> >> >> After some more experimentation, it looks like there is something in > >> >> >> the data store that is surfaced by our application: > > >> >> >> if I clean up the store for the application completely, using the web > >> >> >> interface, then for the first ~100 request it works fine, but after > >> >> >> some time, it starts producing those errors I wrote before - it can't > >> >> >> query objects by index (and that problem persists until I clean the > >> >> >> store again). > > >> >> >> The second observation - although I don't know if it is related or > >> >> >> not > >> >> >> - is when the store for my app is in such state, and I try to view > >> >> >> objects through the web interface, the web interfaces crashes with > >> >> >> the > >> >> >> error 500: > > >> >> >> Server Error > >> >> >> A server error has occurred. > > >> >> >> Return to Applications screen » > > >> >> >> GAE folks, can someone please take a look - this is a blocking issue > >> >> >> for my team, and I don't know how to proceed here without your help. > > >> >> >> Everything works just fine when I run it on a local development > >> >> >> server. > > >> >> >> Thank you. > > >> >> >> On Nov 6, 11:05 am, Diana Cruise <[email protected]> wrote: > >> >> >> > I see NO reply from GAE here regarding such a critical issue!!! > > >> >> >> > Is your app still down, what is the status of your app? How are we > >> >> >> > supposed to put an application in production with GAE if such a > >> >> >> > problem can occur with NO response for 3 days? Is there another > >> >> >> > channel to raise such high-priority issues to get proper helpdesk > >> >> >> > response? > > >> >> >> > On Nov 4, 1:58 am, Dmitry Anipko <[email protected]> wrote: > > >> >> >> > > It is 11:56 Pacific 11/3/2009, are there any known issues withGAE > >> >> >> > > right now? > > >> >> >> > > My application that has been working for a couple of months now > >> >> >> > > today > >> >> >> > > started producing failures for some queries from the data store > >> >> >> > > (basically an object which has just been stored cannot be > >> >> >> > > retrieved > >> >> >> > > after that by key), and after some time started producing even > > >> >> >> > > <html><head> > >> >> >> > > <meta http-equiv="content-type" > >> >> >> > > content="text/html;charset=utf-8"> > >> >> >> > > <title>500 Server Error</title> > >> >> >> > > </head> > >> >> >> > > <body text=#000000 bgcolor=#ffffff> > >> >> >> > > <h1>Error: Server Error</h1> > >> >> >> > > <h2>The server encountered an error and could not complete your > >> >> >> > > request.<p>If the problem persists, please <A HREF="http:// > >> >> >> > > code.google.com/appengine/support/">report</A> your problem and > >> >> >> > > mention this error message and the query that caused it.</h2> > >> >> >> > > <h2></h2> > >> >> >> > > </body></html> > > >> >> >> > > The same application executes just fine in the > >> >> >> > > localGAEdevelopment > >> >> >> > > environment. Can folks fromGAEcomment if there is any maintenance > >> >> >> > > going on right now or how could I get more details on what > >> >> >> > > causing the > >> >> >> > > failures (again the same code worked for quite some time now, so > >> >> >> > > I > >> >> >> > > think it is unlikely the code is the issue here). Thanks for your > >> >> >> > > help.- Hide quoted text - > > >> >> >> > - Show quoted text -- Hide quoted text - > > >> >> - Show quoted text - > > >> > -- > > >> > You received this message because you are subscribed to the Google > >> > Groups "Google App Engine for Java" group. > >> > To post to this group, send email to > >> > [email protected]. > >> > To unsubscribe from this group, send email to > >> > [email protected]. > >> > For more options, visit this group > >> > athttp://groups.google.com/group/google-appengine-java?hl=en.-Hide > >> > quoted text - > > >> - Show quoted text - > > > -- > > > You received this message because you are subscribed to the Google Groups > > "Google App Engine for Java" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/google-appengine-java?hl=.- Hide quoted > > text - > > - Show quoted text - -- You received this message because you are subscribed to the Google Groups "Google App Engine for Java" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine-java?hl=.
