Thanks for the fast response. The kind is Search_update. On Jul 9, 3:16 pm, "Ikai L (Google)" <[email protected]> wrote: > Hi Daniel, > > What is the Entity Kind? > > The best thing I would recommend in the future is the billing support form: > > http://code.google.com/support/bin/request.py?contact_type=AppEngineB... > > This is a monitored queue for issues like these, and I expect that we will > be emphasizing it more. We're not currently equipped to handle dedicated > support, though it is on our roadmap to offer paid support with an SLA for > response time. > > > > > > On Fri, Jul 9, 2010 at 12:10 PM, Daniel <[email protected]> wrote: > > I have a record which is frozen in the datastore and always shows the > > current time. This record is blocking a major time sorted query in my > > application. I've had this same problem in June (http:// > > groups.google.com/group/google-appengine/browse_thread/thread/ > > b0021ac81b8c24a5/dcf6c71e3e0b3083) and I had to get a tech to fix it. > > Please help me correct this record. The app is looxii-beta and the > > key is agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM. > > > As an aside, it seems ridiculous to me that the database would not > > perform as it should. This is a major issue, and actually blocks my > > application from properly performing. I accept that AppEngine is in > > beta, but at least give your paying customers a contact email address > > so that when we have legitimate issues we don't have to post to a > > public forum and wait for a google rep to stumble upon our issue. > > > -- > > You received this message because you are subscribed to the Google Groups > > "Google App Engine" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]<google-appengine%2Bunsubscrib > > [email protected]> > > . > > For more options, visit this group at > >http://groups.google.com/group/google-appengine?hl=en. > > -- > Ikai Lan > Developer Programs Engineer, Google App Engine > Blog:http://googleappengine.blogspot.com > Twitter:http://twitter.com/app_engine > Reddit:http://www.reddit.com/r/appengine
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