Yeah, I'm checking for index corruption. It could also mean there's a bug in
the way we're sorting.

On Wed, Jul 14, 2010 at 11:51 AM, Daniel <[email protected]> wrote:

> Thanks for looking.  If you run the query in the admin console:
> "SELECT * FROM Keyword WHERE is_active = True ORDER BY last_check ASC"
> you will see the entity with key
> agtsb294aWktYmV0YXIaCxIHS2V5d29yZCINa2V5X3N5bnRoZXNpbww appear as the
> first record although the date is set to 2011.  This indicates that
> the entity is not returning as it should.  This has nothing to do with
> my code.
>
> I don't understand how your admin console is returning something
> different from mine.
>
> On Jul 14, 2:22 pm, "Ikai L (Google)" <[email protected]> wrote:
> > Daniel, I'm going to try running a tool on your data. I'll email this
> group
> > again when it's finished. I'm curious as to whether or not this does
> > anything for you. My testing via the admin console (I don't have access
> to
> > your code) seems to indicate that everything is and was working
> correctly,
> > but I'd like to establish a greater confidence level either way.
> >
> >
> >
> > On Wed, Jul 14, 2010 at 8:03 AM, Daniel <[email protected]>
> wrote:
> > > I would like a reply...
> >
> > > I was able to delete and re-add this record and that fixed that query,
> > > but it turns out I have another record that is not updating and can't
> > > be deleted.
> >
> > > This record key is
> > > agtsb294aWktYmV0YXIaCxIHS2V5d29yZCINa2V5X3N5bnRoZXNpbww the kind is
> > > Keyword.
> >
> > > It appears that the record broke during the same downtime last week.
> > > It always show the current time and cannot be changed in the admin
> > > console or by code.  I cannot delete this entity.
> >
> > > It seems my data is going corrupt all over the place...
> >
> > > On Jul 10, 10:59 am, Daniel <[email protected]> wrote:
> > > > Okay, regardless of your ability to offer me any sort of instant
> > > > support, I need this problem fixed.
> >
> > > > I am not setting any read consistency. The query that you specified
> > > > (SELECT * FROM Search_update ORDER BY last_check DESC LIMIT 10) is
> set
> > > > to DESC, so of course it appears correct that the 2011 record is
> > > > first, but when you change it to ASC the 2011 record still appears
> > > > first.  The broken entity
> > > > 'agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM' now has changed to
> > > > 2011 from what you did yesterday but is is showing up as the OLDEST
> > > > record.  if you look at the list you will see that after the broken
> > > > record, the following 9 records are in ascending order and set to
> > > > 2010.  My original query above specified ascending order.
> >
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM 2011-07-09
> > > > 17:57:37.894714
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRiUvi8M 2010-07-10
> > > > 12:14:52.306180
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRiawS4M 2010-07-10
> > > > 12:15:18.649276
> > > > agtsb294aWktYmV0YXIWCxINU2VhcmNoX3VwZGF0ZRjSkLEBDA 2010-07-10
> > > > 12:15:40.274290
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRiw_gUM 2010-07-10
> > > > 12:15:43.913061
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRjw1gUM 2010-07-10
> > > > 12:15:52.877386
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRif7FkM 2010-07-10
> > > > 12:15:54.880721
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRipqgUM 2010-07-10
> > > > 12:15:56.204075
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRiv4AUM 2010-07-10
> > > > 12:15:59.092526
> > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRijz20M 2010-07-10
> > > > 12:16:00.490951
> >
> > > > In general I like google app engine, but I am getting frustrated with
> > > > it's ability to consistently perform.  You have to realize that I
> have
> > > > an app that is coded correctly and was running fine until during the
> > > > planned downtime three days ago when this query stopped correctly
> > > > returning data, this is a structural flaw and completely disrupts my
> > > > ability to provide a service on your system. Also, this is the second
> > > > time this has happened and I had to go through quite a bit to fix it
> > > > the first time.  It seems that I have to repeat my last efforts, and
> > > > with no hope that it will not happen again and require me to generate
> > > > 2 days more worth of posts to get you to fix the problem.
> >
> > > > On Jul 9, 5:48 pm, Ikai Lan <[email protected]> wrote:
> >
> > > > > I manually reverted it to 2010 because I didn't want to cause
> problems
> > > with
> > > > > your app by fudging with the data. It didn't revert automatically.
> I
> > > just
> > > > > ran this GQL query:
> >
> > > > > SELECT * FROM Search_update ORDER BY last_check DESC LIMIT 10
> >
> > > > > And it displayed the data correctly.
> >
> > > > > Is there any chance you're setting a different read consistency?
> >
> > > > >
> http://code.google.com/appengine/docs/python/datastore/queriesandinde.
> > > ..
> >
> > > > > I understand your frustration with regards to paid support - but
> our
> > > pricing
> > > > > structure doesn't bundle in a guarantee for a support response
> time. We
> > > make
> > > > > every effort to address any issues in production either behind the
> > > scenes,
> > > > > through proactive monitoring or to reactive reports via the
> different
> > > > > channels we keep track of, but we simply can't scale up a direct
> > > support
> > > > > option for developers who want to be able to pick up the red phone
> and
> > > get
> > > > > someone on the line immediately when there are service issues. In
> terms
> > > of
> > > > > addressing service degradation without additional cost to
> developers,
> > > based
> > > > > on conversations we have had with developers, I believe that we are
> as
> > > good
> > > > > if not much better than the industry standard for platform, managed
> > > cloud
> > > > > hosting. There are companies who will always have a resource for
> you
> > > > > available, but there's a reason any kind of baseline production
> spend
> > > will
> > > > > be in the hundreds of dollars - minimum. We're doing our best to
> > > minimize
> > > > > costs, support all developers on our platform, all while not
> charging
> > > > > developers who don't require a response time SLA.
> >
> > > > > On Fri, Jul 9, 2010 at 2:24 PM, Daniel <[email protected]
> >
> > > wrote:
> > > > > > When I run the query
> > > Search_update.all().order('last_check').fetch(10)
> > > > > > programtically I consistently get this response:
> >
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM 2010-07-09
> > > > > > 17:57:37.894714
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRjsm3kM 2010-07-08
> > > > > > 00:27:52.385926
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRipkjsM 2010-07-08
> > > > > > 00:27:53.689982
> > > > > > agtsb294aWktYmV0YXIWCxINU2VhcmNoX3VwZGF0ZRiqu7ABDA 2010-07-08
> > > > > > 00:27:54.616698
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRiTrVwM 2010-07-08
> > > > > > 00:27:55.453521
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRjksQUM 2010-07-08
> > > > > > 00:27:56.437609
> > > > > > agtsb294aWktYmV0YXIWCxINU2VhcmNoX3VwZGF0ZRjp_KwBDA 2010-07-08
> > > > > > 00:28:02.699297
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRiRqAUM 2010-07-08
> > > > > > 00:28:04.598150
> > > > > > agtsb294aWktYmV0YXIWCxINU2VhcmNoX3VwZGF0ZRjyzK8BDA 2010-07-08
> > > > > > 00:28:05.595406
> > > > > > agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi-2AUM 2010-07-08
> > > > > > 00:28:07.950788
> >
> > > > > > Which places the record in question first in the query although
> it
> > > has
> > > > > > a date later than the listed records.  You can also see that
> having
> > > > > > just run the response that the 2011 date reverted.  It appears to
> > > > > > change when you save it, but it doesn't actually change.
> >
> > > > > > On Jul 9, 5:14 pm, "Ikai L (Google)" <[email protected]> wrote:
> > > > > > > Using this GQL query in the admin console:
> >
> > > > > > > SELECT * FROM Search_update where
> > > > > > > __key__=KEY('agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM')
> >
> > > > > > > I was able to set the year to 2011, see the changes reflected,
> then
> > > set
> > > > > > them
> > > > > > > back to 2010 (I didn't want to cause issues with your
> application).
> > > How
> > > > > > are
> > > > > > > you reproducing your issues? Can you see if you can update the
> > > timestamp
> > > > > > in
> > > > > > > the datastore viewer?
> >
> > > > > > > On Fri, Jul 9, 2010 at 12:24 PM, Daniel <
> > > [email protected]>
> > > > > > wrote:
> > > > > > > > Thanks for the fast response.  The kind is Search_update.
> >
> > > > > > > > On Jul 9, 3:16 pm, "Ikai L (Google)" <[email protected]>
> wrote:
> > > > > > > > > Hi Daniel,
> >
> > > > > > > > > What is the Entity Kind?
> >
> > > > > > > > > The best thing I would recommend in the future is the
> billing
> > > support
> > > > > > > > form:
> >
> > >http://code.google.com/support/bin/request.py?contact_type=AppEngineB.
> ..
> >
> > > > > > > > > This is a monitored queue for issues like these, and I
> expect
> > > that we
> > > > > > > > will
> > > > > > > > > be emphasizing it more. We're not currently equipped to
> handle
> > > > > > dedicated
> > > > > > > > > support, though it is on our roadmap to offer paid support
> with
> > > an
> > > > > > SLA
> > > > > > > > for
> > > > > > > > > response time.
> >
> > > > > > > > > On Fri, Jul 9, 2010 at 12:10 PM, Daniel <
> > > [email protected]>
> > > > > > > > wrote:
> > > > > > > > > > I have a record which is frozen in the datastore and
> always
> > > shows
> > > > > > the
> > > > > > > > > > current time.  This record is blocking a major time
> sorted
> > > query in
> > > > > > my
> > > > > > > > > > application.  I've had this same problem in June (http://
> >
> > > groups.google.com/group/google-appengine/browse_thread/thread/
> > > > > > > > > > b0021ac81b8c24a5/dcf6c71e3e0b3083) and I had to get a
> tech to
> > > fix
> > > > > > it.
> > > > > > > > > > Please help me correct this record.  The app is
> looxii-beta
> > > and the
> > > > > > > > > > key is agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM.
> >
> > > > > > > > > > As an aside, it seems ridiculous to me that the database
> > > would not
> > > > > > > > > > perform as it should.  This is a major issue, and
> actually
> > > blocks
> > > > > > my
> > > > > > > > > > application from properly performing.  I accept that
> > > AppEngine is
> > > > > > in
> > > > > > > > > > beta, but at least give your paying customers a contact
> email
> > > > > > address
> > > > > > > > > > so that when we have legitimate issues we don't have to
> post
> > > to a
> > > > > > > > > > public forum and wait for a google rep to stumble upon
> our
> > > issue.
> >
> > > > > > > > > > --
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-- 
Ikai Lan
Developer Programs Engineer, Google App Engine
Blog: http://googleappengine.blogspot.com
Twitter: http://twitter.com/app_engine
Reddit: http://www.reddit.com/r/appengine

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