I'm still waiting on the record repair... which gets back to my point about having someone to email or contact about the status of the problem.
In reference to your paid support which is in the pipeline: the only time that I need help from the appengine team is when you guys break my database during one of your "planned outages." I would hardly pay to have you fix problems that you are creating. On Jul 9, 3:24 pm, Daniel <[email protected]> wrote: > Thanks for the fast response. The kind is Search_update. > > On Jul 9, 3:16 pm, "Ikai L (Google)" <[email protected]> wrote: > > > > > Hi Daniel, > > > What is the Entity Kind? > > > The best thing I would recommend in the future is the billing support form: > > >http://code.google.com/support/bin/request.py?contact_type=AppEngineB... > > > This is a monitored queue for issues like these, and I expect that we will > > be emphasizing it more. We're not currently equipped to handle dedicated > > support, though it is on our roadmap to offer paid support with an SLA for > > response time. > > > On Fri, Jul 9, 2010 at 12:10 PM, Daniel <[email protected]> wrote: > > > I have a record which is frozen in the datastore and always shows the > > > current time. This record is blocking a major time sorted query in my > > > application. I've had this same problem in June (http:// > > > groups.google.com/group/google-appengine/browse_thread/thread/ > > > b0021ac81b8c24a5/dcf6c71e3e0b3083) and I had to get a tech to fix it. > > > Please help me correct this record. The app is looxii-beta and the > > > key is agtsb294aWktYmV0YXIVCxINU2VhcmNoX3VwZGF0ZRi62AUM. > > > > As an aside, it seems ridiculous to me that the database would not > > > perform as it should. This is a major issue, and actually blocks my > > > application from properly performing. I accept that AppEngine is in > > > beta, but at least give your paying customers a contact email address > > > so that when we have legitimate issues we don't have to post to a > > > public forum and wait for a google rep to stumble upon our issue. > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "Google App Engine" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]<google-appengine%2Bunsubscrib > > > [email protected]> > > > . > > > For more options, visit this group at > > >http://groups.google.com/group/google-appengine?hl=en. > > > -- > > Ikai Lan > > Developer Programs Engineer, Google App Engine > > Blog:http://googleappengine.blogspot.com > > Twitter:http://twitter.com/app_engine > > Reddit:http://www.reddit.com/r/appengine -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
