Hi Jonathan, Glad to hear that you have enjoyed using App Engine for development of your application.
Issues 1: I very much understand how important SSL is for App Engine users and we have been trying to get as many users as we can into the Trusted Tester Program. We have had a huge number of applicants and we have been slowly ramping up the number of users we add to the program. The Trusted Tester Program is aimed at gaining feedback from users and identifying and fixing issues before we roll the service out to a larger audience. By adding all the users that applied to the program we would have greater difficulty in achieving all of these goals. This being said we should be adding a small number of new testers later this week and I will try and get you added to this group. Issue 2: I would also recommend running a testing version on App Engine if you need chunked transfer encoding for testing. On your concern for removing support for chunked encoding, we have no plans to do so and I doubt we would have any plans to remove it in the future. We also have a three year deprecation policy for General Availability features (this excludes experimental and Trusted Tester obviously) so even if we did decide to remove it or any other feature you could still use it for three years. We are always trying to improve the developer experience, fixing bugs in dev appserver is very much included in this. Issues 3: Our premier accounts gives you more than just access to Google Engineers for support. Premier customers also receive a monthly invoice and can create an unlimited number of applications without a minimum monthly spend. To clarify, high priority issues have a response time target of 4 hours. Lower priority requests have a response target of 1 business day or less. For more information you can see here<http://support.google.com/enterprise/doc/terms/tssg_cloud.html> . Hope that clears up your concerns, Cayden Meyer Product Manager, Google App Engine On 17 January 2012 02:28, Jonathan Layes <[email protected]> wrote: > Hi folks, > > Our team has been developing a product for about a year on app engine > (Java) and we've been very happy with it as a development platform. > However, I have now reached a point where I need to decide if we can stay > on GAE as we move closer to production. At the moment, there are three > issues that could block us moving to production on GAE: > > 1) TLS/SSL support for custom domains: This has been asked by many others > and I know Google's policy is not to provide release dates. However, this > really is a showstopper for us. We cannot move to production on GAE without > TLS support on our domain. I applied for the TLS Trusted Tester program > about two months ago but I have not heard anything in response. Is there > any way to determine where a Trusted Tester application is in the queue? > > 2) Chunked encoding on PUT or POST body: For some reason, the development > server in Java does not accept a chunked transfer encoding for PUT or POST > requests (it returns 411 length required errors). Fortunately, the GAE > frontend does not suffer from this limitation; the problem only occurs in > development (and we have workarounds). However, given that the Python folks > also report this problem in development (see > http://code.google.com/p/googleappengine/issues/detail?id=129), I would > feel more comfortable moving to production on GAE if someone at Google > could state that you intend to continue supporting chunked transfer > encoding for PUT/POST requests. Our application cannot determine the length > of the POST request body in advance and relies on chunked encoding. The > HTTP 1.1 specification requires support of chunked encoding and so I'm not > sure why the development servers fail to support a chunked transfer > encoding. > > 3) Support options: (Not necessarily a showstopper but an important > consideration) $500/month is rather pricey for a one-model-fits-all > solution, especially when the response times are 24 hours and limited to > weekdays. Compare that to even the Bronze $49/month for Amazon AWS (12 hour > turnaround any day of the week) and, at least on paper, AWS appears to have > both better and more affordable support options. Are there plans to provide > other support plans in the future? > > Thanks, Jonathan > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/google-appengine/-/mEbSHRP1TJsJ. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
