Talk to Google about if that's what you get. At Amazon, there is no tier where large outages get resolved faster, you just get to tell your boss "I spoke to them, they are working on it" If you don't care if they spoke back, all tiers are the same ;-) That's not to say that the support plan doesn't make sense, there are other things like stuck indexes, and Should I do X or Y, or Hey I want to switch App ID's so I don't have to pay you to delete 50 billion records because I serialized the data (which may be something I'm facing soon.) -Brandon From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Layes Sent: Tuesday, January 17, 2012 8:37 AM To: [email protected] Subject: Re: [google-appengine] Potentially blocking issues as we near production: TLS/SSL, POST/PUT chunked encoding, support options Thanks for the bit of morning humour, Brandon. A good way to start the day.
I'm not worried about the application-layer issues (that's for us to worry about). And, honestly, I'm not worried about the catastrophic failure of a datacentre or other large-scale outages. Big failures get noticed quickly. However, on a few occasions in the past two years (very rarely), there have been reports from GAE of outages that affected only a small number of running apps or only affected the deployment of new app versions. I'd certainly pay $500/mo to know that, in the event that something goes terribly wrong with our app, I can call on someone close to the hardware (or its cloud facsimile) to look at the problem. Jonathan -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/CezM5RUgv70J. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
