While I have made fun of the support plan, don't think that it is because it "is not much better" it just isn't what most people think. They aren't going to reach in and re-write your code, and if you are on MS it doesn't magically fix those limitations. If you have down time, likely there is an outage and it won't help with that. Support however is invaluable if you are going to do a migration, or if you need deep information about how something works. If you have a big client it is also worth it to get the guarantee that your terms won't change for however long, and that you can say "Yes I spoke with Google they estimate resolution in X hours" Getting priority support is also worthwhile if you want to make sure you have early access to features so that you can test them before they are fully deployed. Lastly, having a support rep is good for making sure Google knows what your app does, so that when decisions are being made, you are a use case they are aware of. $500 a month is cheap for all of this if you really are running at Enterprise scale. 25% of your monthly bill for support is cheap. For people with $100 a month bill, yes this looks daunting, but at the risk of sounding like a pompous ass (which I am) if you are that small, you don't need any of the things I outlined above. From: [email protected] [mailto:[email protected]] On Behalf Of Shane Elbo Sent: Sunday, January 29, 2012 7:11 AM To: [email protected] Subject: [google-appengine] Re: non-existent support? If you have read what people say about the "Premium" support service, you should know that its not much better neither. It could still take days to just get a reply.
If you want a service with official support, AppEngine is not where you should go. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/Ul9FLFeeac8J. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
