On Jan 29, 6:04 pm, "Brandon Wirtz" <[email protected]> wrote: > While I have made fun of the support plan, don't think that it is because it > "is not much better" it just isn't what most people think. They aren't going > to reach in and re-write your code, and if you are on MS it doesn't > magically fix those limitations. If you have down time, likely there is an > outage and it won't help with that. > > Support however is invaluable if you are going to do a migration, or if you > need deep information about how something works. If you have a big client > it is also worth it to get the guarantee that your terms won't change for > however long, and that you can say "Yes I spoke with Google they estimate > resolution in X hours" > > Getting priority support is also worthwhile if you want to make sure you > have early access to features so that you can test them before they are > fully deployed. > > Lastly, having a support rep is good for making sure Google knows what your > app does, so that when decisions are being made, you are a use case they are > aware of. $500 a month is cheap for all of this if you really are running > at Enterprise scale. 25% of your monthly bill for support is cheap. >
I'm not asking for this kind of developer-type support. I'm asking for basic things like "something is broken on your side, could you, please, have a look?" Have a look at AppEngine open issues - dozens of new production issues opened over the last couple of days (Friday evening to Sunday), and zero attention from Google. Compare this with AWS forums - there is always somebody from Amazon online, answering within an hour. Or compare this to RackSpace, where they have 24x7 live chat. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
