Google is definitely not known for having good support. However, I think they are obviously trying to improve on this front. I see new Googler's names propping up answering questions all the time, so the team is clearly growing. Voicing your concerns is probably good feedback for them.
On Sun, Jan 29, 2012 at 19:19, MG <[email protected]> wrote: > > > On Jan 29, 6:04 pm, "Brandon Wirtz" <[email protected]> wrote: >> While I have made fun of the support plan, don't think that it is because it >> "is not much better" it just isn't what most people think. They aren't going >> to reach in and re-write your code, and if you are on MS it doesn't >> magically fix those limitations. If you have down time, likely there is an >> outage and it won't help with that. >> >> Support however is invaluable if you are going to do a migration, or if you >> need deep information about how something works. If you have a big client >> it is also worth it to get the guarantee that your terms won't change for >> however long, and that you can say "Yes I spoke with Google they estimate >> resolution in X hours" >> >> Getting priority support is also worthwhile if you want to make sure you >> have early access to features so that you can test them before they are >> fully deployed. >> >> Lastly, having a support rep is good for making sure Google knows what your >> app does, so that when decisions are being made, you are a use case they are >> aware of. $500 a month is cheap for all of this if you really are running >> at Enterprise scale. 25% of your monthly bill for support is cheap. >> > > I'm not asking for this kind of developer-type support. I'm asking for > basic things like "something is broken on your side, could you, > please, have a look?" Have a look at AppEngine open issues - dozens of > new production issues opened over the last couple of days (Friday > evening to Sunday), and zero attention from Google. Compare this with > AWS forums - there is always somebody from Amazon online, answering > within an hour. Or compare this to RackSpace, where they have 24x7 > live chat. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
