Great, thanks for your help. I hope we can resolve the issues. I'm a bit confused about your response to #3. To clarify: when a slow sync is done, Google Cal becomes the "master" and overwrites all data on the BlackBerry with whatever is online?
I'm working on syncing repeating events... On May 29, 2:16 am, Stuart - GooSync Support <[EMAIL PROTECTED]> wrote: > Hi, > > 1. The all-day appointment issue could be caused if the Blackberry > client is not passing the time for an all-day event in a format we are > expecting. We will need to check the log files to see if this is the > case and act accordingly. > > 2. A slow sync is a slower sync process that is used on the initial > sync with GooSync and also if there has been a failed sync previously. > During a slow sync all events are sent from the device (not just > modifications) and checked against the data in Google to ensure that > all the data is in full sync. > > 3. During a slow sync any modifications made on the device will be > overwritten by the original data in Google (same for a delete on the > device, the original entry will be sent back down to the device). > > 4. Are all repeated events not synchronising? Can you sync repeated > events from Google to the device? I'll get the server log files > checked to see what may be causing the problem. > > On May 26, 1:56 am, Impaler <[EMAIL PROTECTED]> wrote: > > > Hi there, > > I downloaded the BlackBerry client from Nexthaus, paid for a license, > > and sync generally works okay. I wiped my Google Calendar clean, and > > with my BlackBerry Pearl from AT&T, normally synched with Outlook, did > > the first sync. Most appointments seem to sync over the calendar. So > > far I've created appointments in Google Calendar, and on my device, > > and performed manual syncs to see how it goes. Sometimes it works, > > sometimes it doesn't. I've noticed the following quirks, and I am > > hoping you can address them: > > > 1) all-day appointments sometimes show up twice in Google Calendar, > > with a time of 00:00 (I'm using a 24-hour clock)--they somehow are not > > tagged with "all day" appointment, but from 00:00 through 23:59 of > > that day. Therefore, the appointment just takes up the entire day. > > > 2) The sync seems to alternate between "Slow sync" and "Two-way > > sync". What is the difference? > > > 3) When I modified an existing appointment on my BlackBerry, and > > performed a sync, the "slow sync" changed the BB appointment back to > > what it was before I modified it, and the change did not show up on > > Google Calendar. I did another sync, which was the "slow" sync, and > > the change moved over. > > > 4) Random appointments, that are recurring on my BlackBerry have not > > shown up in Google Calendar. > > > I really want to use this device, and move away from Outlook > > calendar...but I rely heavily on my very full calendar, and I can't > > afford to not know when something is happening. I need to know it's > > as reliable as Outlook. If you can please address these issues for > > me, I'm willing to work through them with you. > > > Thanks and overall, a great product. > > > Brian --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
