Hi, We have checked through the log files and can see what appears to be causing these issues that you've reported.
The Nexthaus client is handling all day events in a format we've not encountered before. This is causing all day (single and spanning) events to not be processed correctly. Development have been notified and are investigating. We also located a reason why certain repeated events created on the device were not being synchronised to Google. These events contained several exception dates (instances of the repeat that had been "broken" from the repeat), but the Nexthaus client was sending each exdate as a continuous string (the individual dates were not separated as expected) and this was causing the event to be rejected by the sync code. We will need to speak with Nexthaus to go about resolving this bug. Another issue we saw in the log files, which was preventing certain entries from being added to Google, was that some of your events contained reminders that are not supported in Google. A list of the supported reminder times can be found at http://www.goosync.com/ReminderHelp.aspx. Development are working on these issues and we hope to have more information soon. On Jun 1, 3:40 am, Impaler <[EMAIL PROTECTED]> wrote: > Stuart, > have you had a chance to look at the logs? Also, my username is > bhippel, and I have a BlackBerry Pearl, BB OS version 4.2.0.73. I am > also including below, a text file I built, trying out very many > different combinations of creating, deleting, and modifying > appointments on both the BB device and Gcal. I hope you find it > useful. As you will see below, just about all the problems are > related to all-day appointments and multi-day appointments. The one- > on-one synchs work like a champ. > ===================== > Repeating weekly appt, created on Gcal...then sync: showed up on BB, > no prob > > Single appt, created on Gcal, then sync: showed up on BB, no prob > > Repeating weekly appt, created on BB, then sync: showed up on Gcal > with repeated events. Rather than showing "until June 22, 2007", as > on BB, it stated "repeat 4 times"...which still was the same date > range. Just a different way to interpret it. > > Single appt, created on BB, then sync: Showed up on Gcal, no prob > > All day appt, created on Gcal, then sync: did not show up on BB. Did > another sync. > > All day appt, created on BB, then sync: checked box for "All day" > appointment in BB, but showed up as 00:00 to 23:59 single > appointment...so the appointment was not on the "upper bar" portion of > the calendar, but took up the entire day. > > Multi-day appt, created on GCal, then sync: Created 3-day appointment > on Gcal, and did create proper all-day appointment (with diamond in > calendar for each day), but only showed up as 2-day appointment on > BB. The third day was missing. > > Multi-day appt, created on BB, then sync: this worked. The > appointment had the time (00:00) from beginning to 00:00 time at the > end...the end technically went to 00:00 of the next day, but did not > take up the next day after the end of the appointment. It effectively > works. > > ====== > > Repeating weekly appt, created on Gcal, then sync, then deleted on > Gcal, then sync: Original sync worked perfectly, showed on BB. > Second sync worked perfectly, deleted on BB. > > Repeating weekly appt, created on Gcal, then sync, then deleted on BB, > then sync: Original sync worked perfectly. Second sync worked > perfectly. > > Single appt, created on Gcal, then sync, then deleted on Gcal, then > sync: First sync worked perfectly, appointment showed on BB. Second > sync worked perfectly. > > Single appt, created on Gcal, then sync, then deleted on BB, then > sync: First sync worked perfectly. Appointment showed on BB. Second > sync worked perfectly, appointment disappeared from Gcal. > > Multi-day appt, created on Gcal, then sync, then deleted on Gcal, then > sync: First sync did not work properly...as was the case above, the > Gcal appointment was from 5/30 to 5/31, two days, all day. Showed up > as all day for only 5/30 on the BB. Deletion worked perfectly. > > Multi-day appt, created on Gcal, then sync, then deleted on BB, then > sync: As before, multi-day appointment created on Gcal does not sync > properly to BB--it comes up a day short on the device. Deletion > worked perfectly. > > All-day appt, created on Gcal, then sync, then deleted on Gcal, then > sync: As before, and with multi-day appointments, this appointment > did not show up on the BB, as it is always a day short--and since this > was a one-day, all-day appointment, nothing was on the BB. > > All-day appt, created on Gcal, then sync, then deleted on BB, then > sync: See above. > > Repeating weekly appt, created on BB, then sync, then deleted on BB, > then sync: First sync worked perfectly. Second sync worked > perfectly, appointment disappeared. > > Repeating weekly appt, created on BB, then sync, then deleted on Gcal > then sync: First sync worked great, it showed up on Gcal perfectly. > Worked well, disappeared from BB as expected. > > Single appt, created on BB, then sync, then deleted on BB, then sync: > First sync worked well, as expected. Second sync worked perfectly. > Appointment removed from Gcal. > > Single appt, created on BB, then sync, then deleted on Gcal, then > sync: First sync worked perfectly. Second sync worked perfectly. > > Multi-day appt, created on BB, then sync, then deleted on BB, then > sync: First sync worked well. As stated above, with multi-day > created on BlackBerry, the end appointment time on Gcal is 00:00 the > day after the last day, but it shows up correctly. Second sync worked > perfectly. > > Multi-day appt, created on BB, then sync, then deleted on Gcal, then > sync: First sync worked well, as before. Second sync worked > perfectly. > > All-day appt, created on BB, then sync, then deleted on BB, then > sync: As before, first sync showed up as 23:59 length appointment on > Gcal, rather than up at the top. Deletion worked perfectly. > > All-day appt, created on BB, then sync, then deleted on Gcal, then > sync: First sync worked as the above, created a 23:59 length > appointment. Deletion on Gcal worked perfectly and appointment was > deleted from BB. > > Next, modifications: I created a series of appointments, and then > modified things like notes, times, location, busy/available, etc. > > Single appt, created on BB, modified on BB: Created correctly on > Gcal. Modified correctly on Gcal. > > Repeating appt, created on BB modified on BB: Created correctly on > Gcal. Modified correctly on Gcal. > > Multi-day appt, created on BB, modified on BB: Created correctly on > Gcal. Modified correctly on Gcal. > > All-day appt, created on BB, modified on BB: Created with 23:59 > appointment in Gcal. However, modifications to the all-day > appointment worked well. > > Single appt, created on BB, modified on Gcal: Single appointment > worked well with first sync. Modification worked perfectly. > > Repeating appt, created on BB, modified on Gcal: Appointment worked > well with first sync. Worked well with change to all appointments. > Changed one instance of the appointment on BB, and instead of > replacing that day's instance of the appointment in Gcal, it created a > new appointment based on the new time for that one day. So there were > two appointments on Gcal. > > Multi-day appt, created on BB, modified on Gcal: Appointment created > properly. Change was applied properly. > > All-day appt, created on BB, modified on Gcal: Appointment created > properly, change was applied properly. > > Single appt, created on Gcal, modified on BB: Appointment created > properly, change was applied properly. > > Repeating appt, created on Gcal modified on BB: All worked well. > > Multi-day appt, created on Gcal, modified on BB: This does not work > cleanly. I set the days to June 1-5 on the BB when I modified the > original appointment. After the sync, Gcal reads Jun 1-3 on the > bubble that pops up from clicking the appointment. But when I open > the appointment series, it shows it is supposed to go to Jun 6 at > 00:00, effectively making it a Jun 1-5 all day appointment. The > weekly calendar view shows it only going to Jun 3. A message in the > notes portion did show up. When availability was changed to "out of > office", the Gcal appointment remained as "available". This should at > least change to "busy". > > All-day appt, created on Gcal, modified on BB: This will not work. > See above. > > Single appt, created on Gcal, modified on Gcal: Worked perfectly. > Also of note: this time I just dragged the appointment on Gcal, > rather than open it to change the times, and it worked. > > Repeating appt, created on Gcal, modified on Gcal: Created fine--and > this one was a Mon-Fri appointment. Weekends were also skipped on the > BB. > > Multi-day appt, created on Gcal, modified on Gcal: Worked great. > > All-day appt, created on Gcal, modified on Gcal: Won't work. See > above. > > Modify existing 23:59 appointment in Gcal to "All Day", then sync: > This did not work. When the appointment was changed to "all day" in > Gcal, it disappeared from BB. All-day appointments, until there is a > fix, will show up as taking up the entire day. > > On May 29, 2:16 am, Stuart - GooSync Support > > <[EMAIL PROTECTED]> wrote: > > Hi, > > > 1. The all-day appointment issue could be caused if the Blackberry > > client is not passing the time for an all-day event in a format we are > > expecting. We will need to check the log files to see if this is the > > case and act accordingly. > > > 2. A slow sync is a slower sync process that is used on the initial > > sync with GooSync and also if there has been a failed sync previously. > > During a slow sync all events are sent from the device (not just > > modifications) and checked against the data in Google to ensure that > > all the data is in full sync. > > > 3. During a slow sync any modifications made on the device will be > > overwritten by the original data in Google (same for a delete on the > > device, the original entry will be sent back down to the device). > > > 4. Are all repeated events not synchronising? Can you sync repeated > > events from Google to the device? I'll get the server log files > > checked to see what may be causing the problem. > > > On May 26, 1:56 am, Impaler <[EMAIL PROTECTED]> wrote: > > > > Hi there, > > > I downloaded the BlackBerry client from Nexthaus, paid for a license, > > > and sync generally works okay. I wiped my Google Calendar clean, and > > > with my BlackBerry Pearl from AT&T, normally synched with Outlook, did > > > the first sync. Most appointments seem to sync over the calendar. So > > > far I've created appointments in Google Calendar, and on my device, > > > and performed manual syncs to see how it goes. Sometimes it works, > > > sometimes it doesn't. I've noticed the following quirks, and I am > > > hoping you can address them: > > > > 1) all-day appointments sometimes show up twice in Google Calendar, > > > with a time of 00:00 (I'm using a 24-hour clock)--they somehow are not > > > tagged with "all day" appointment, but from 00:00 through 23:59 of > > > that day. Therefore, the appointment just takes up the entire day. > > > > 2) The sync seems to alternate between "Slow sync" and "Two-way > > > sync". What is the difference? > > > > 3) When I modified an existing appointment on my BlackBerry, and > > > performed a sync, the "slow sync" changed the BB appointment > > ... > > read more >> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
