Thanks for your patience! and the fix - yes setting it to Brisbane seems to work. I will check it out further tomorrow and will only be in touch if it is not OK.
Thanks Don On Jul 19, 7:53 pm, Stuart - GooSync Support <[EMAIL PROTECTED]> wrote: > Hi, > > Thanks for doing those tests. > > The log files show what's causing the problem, and using this we've > managed to replicate the problem. > > It appears that there is a bug with regards to the GMT +10 (Sydney) > time zone on the Windows Mobile devices. When this time zone is > selected the GooSync client detects it as just GMT and calculates > event times (and the sync time on the main screen) using this GMT > value. > > Because of this the device is sending all event times incorrectly > (your 2pm test came through as 2pm GMT instead of the correct +10 > value) and is converting event times send from Google incorrectly > also. GooSync was correctly converting the event times from Google (we > convert the times from local time to UTC and then send this value to > the device, the device must then convert this back based on the time > zone of the device) but the device was using an incorrect time zone > when converting them back to local time. > > I've contacted the client developers regarding this problem to see if > it's a bug in the GooSync client or a bug with the actual time zone > information on the device. Once we have more information we will get > back to you. > > In the meantime you could try setting your device time zone to GMT +10 > (Brisbane) as this time zone is correctly detected by the GooSync > client. I'm not sure how this could affect you with regards to > daylight saving but it may work as a temporary solution. > > On Jul 18, 12:39 pm, Don <[EMAIL PROTECTED]> wrote: > > > Hi Stuart, > > > I entered an event into GCal from my XP destop and also did one on the > > WM5 device. I tried to include info & time in the subject so you can > > see where they go. > > > I then synced them. Needless to say they sync to the wrong times. > > > Note that I sync through wi-fi > > > Hope, you can make sense of them. > > > Thanks again, > > > Don > > > On Jul 18, 12:31 am, Stuart - GooSync Support > > > <[EMAIL PROTECTED]> wrote: > > > Hi, > > > > I've activated detailed logging on your account. > > > > Please create a couple of test entries, both in Google and on your > > > device, and then sync again with GooSync. > > > > Let me know once complete so I can check the updated log files. > > > > On Jul 17, 2:21 pm, Don <[EMAIL PROTECTED]> wrote: > > > > > Sorry, I did a "reload" sync - no difference. > > > > > I also put some new entries in Gcal and did a sync - still no > > > > difference. > > > > > I also did a slow sync - again no difference. > > > > > I then did the formal "exit" of Goosync client, change/reset zone > > > > process again followed by a slow sync but no difference in sync > > > > outcome... > > > > > Hope there is some solution... > > > > > Regards, Don > > > > > On Jul 17, 8:53 pm, Stuart - GooSync Support > > > > > <[EMAIL PROTECTED]> wrote: > > > > > Hi, > > > > > > I've checked the GooSync "sync time" issue and it appears to be a bug > > > > > in the client that doesn't show the correct sync time if you select > > > > > the GMT +10 time zone. I'll forward this to the client developer so > > > > > they can investigate. > > > > > > With regards to the actual sync: do new entries synchronise to the > > > > > device correctly? Any events that have already synchronised > > > > > incorrectly may not be corrected by changing the time zone for the > > > > > GooSync client. You would need to force the events back down to the > > > > > device so that the GooSync client can save them using the correct time > > > > > zone. > > > > > > The easiest way to do this is to perform a reload device > > > > > synchronisation. Please note that this will remove all entries from > > > > > the device first before re-sending the Google data. Therefore if your > > > > > device contains more recent information this should not be performed. > > > > > > If you are unable to perform a reload then a slow sync should be > > > > > sufficient. > > > > > > On Jul 17, 11:05 am, Don <[EMAIL PROTECTED]> wrote: > > > > > > > Hi Stuart, thanks for your suggestion - it seemed a possibility but > > > > > > was not the cause of my problem. > > > > > > > I exited as you suggested, then did a soft reset, then set zone to > > > > > > +1 > > > > > > GMT, confirmed, then set it back to +10, then resynced. > > > > > > > Same result, unfortunately. > > > > > > > The client screen shows the sync time as -1 GMT - any clues from > > > > > > that > > > > > > fact? > > > > > > > Any other suggestions? Does my log file provide any clues? > > > > > > > Hope there is some solution... > > > > > > > Regards, Don > > > > > > > Don > > > > > > > On Jul 17, 12:33 am, Stuart - GooSync Support > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > Hi, > > > > > > > > We have seen problems with the GooSync client retaining "old" time > > > > > > > zone information if these details are changed while the client is > > > > > > > still running in memory (i.e. the client was not shut down using > > > > > > > the > > > > > > > Exit option in the menu). > > > > > > > > I suggest closing down the client (select Exit from the client > > > > > > > menu) > > > > > > > and then change your time zone again (you may need to change it to > > > > > > > something other than your native time zone and then select the > > > > > > > correct > > > > > > > one again to ensure the settings are recognised correctly). > > > > > > > > Once done start the GooSync client again and sync once more. > > > > > > > > On Jul 13, 6:04 am, Don <[EMAIL PROTECTED]> wrote: > > > > > > > > > Have a HP 6828 WM5 which was working fine with GooSync until I > > > > > > > > had to > > > > > > > > do a "hard reset" necessitating resinstallation of the Goosync > > > > > > > > client. My syncs are now out by 10hrs - the timezone > > > > > > > > difference for > > > > > > > > Oz. > > > > > > > > > - I have installed the MS daylight saving patch > > > > > > > > - deleted and reselected the HP 6828 from my account > > > > > > > > - double checked my timezone on my PC, on 6828, in Google, and > > > > > > > > in > > > > > > > > Goosync > > > > > > > > > Syncs are 10hrs out and interestingly, the sync time shown in > > > > > > > > the > > > > > > > > Goosync client screen is also out by 11Hrs. > > > > > > > > > Any ideas please? > > > > > > > > > Login is DonSweeney > > > > > > > > > Don --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. 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