----- Original Message ----- From: "Benjamin Kerensa" <[email protected]> To: "Majken Connor" <[email protected]> Cc: "Sheeri Cabral" <[email protected]>, "Michael Kelly" <[email protected]>, [email protected] Sent: Wednesday, February 12, 2014 10:25:21 AM Subject: Re: sponsored new tab tiles - please tell me this is a (bad) joke
In talking with fellow Mozillians many of us were blindsided by the negative response on Social Media and have had to do our best to respond something that we do not fully understand. As others have pointed out there was not public discussion or info other than the blog post to be found on this new feature and I think that's what is fueling FUD. ------- Ben - I agree it's frustrating to be blindsided. What happened here was a failure of some of our leadership. If the news did not get to you before the public announcement, ask your team leader if s/he knew before the public announcement. Keep going up the chain until you find the break, and explain that this is a scenario where transparency coming down from the top could have avoided problems. Hold your leaders accountable. Some might say that we need to be more open and transparent, and hierarchies like that are Not The Mozilla Way. In my opinion, sending an e-mail to all Mozillians, or announcing it in a company-wide meeting, or posting it publicly first, is not a good way to handle it. People have freakouts in much larger groups, not everyone can have their concerns heard, FUD is spread, etc. *Full disclosure*: this is what worked for me, that doesn't mean it will work for everyone, but I honestly believe it would be better than what happened, or an e-mail to everyone from the top. All the IT managers got a preview of the company goals, including this one, from our VP, and I can only speak for myself as an IT manager, but I told the people who work for me. Why was I told, when you weren't? I can't answer that, and I don't think it's fair to you, and I think you should hold your leaders accountable for why you weren't given a preview, as I was. As for the points people said about a decision being made without input: I don't see this as a final decision that was made (my personal opinion). I see it as a bunch of people got into a room and brainstormed, and they came up with a few ideas for diversifying revenue. One of those ideas is controversial and people are upset about that; I don't see anyone complaining that there was no public discussion about other 3 ideas - the "Voices" program, for example. It's very possible that some or all 4 of these revenue-diversifying ideas won't work, in which case they'll try other ideas. There is an accountable person for the "Invest in Sustainability" Mozilla company goal (https://intranet.mozilla.org/2014Goals - not sure if all Mozillians can see this or not). If you have great ideas for revenue generation, I'm sure they'd be welcome by that person. -Sheeri _______________________________________________ governance mailing list [email protected] https://lists.mozilla.org/listinfo/governance
