ash wrote:
me too
i am trying to encourage the "boss" to upgrade our invoices to
prominently display the "actual out of pocket / gap" so that they can
discern the personal fiscal bite for their consult - i think this is
more relevant to buyer satisfaction than total bill, and more educational
ash
Have you considered requesting that wording along the lines of
"Your insurer's failure to recognise the the AMA (or practice) schedule
of fees will leave you with out of pocket expenses of /$x/. This is
despite the practice having discounted your fee /$y/"
I believe Medicare has stolen the debate with their use of the term "gap
payment". If you wish to give the patient extra information, I think you
should use the opportunity to present the information, reflecting what a
poor insurer medicare is. Otherwise many patients take the view that
they have been overcharged because the nonsense that is the Medicare
Benefits Schedule has not been used as the basis of your fee.
Gary
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