I also roll my eyes in despair when I hear my non-IT savvy friends have been
either conned or willingly walked to the slaughter of a Big Pong broadband
contract.
Sometimes they have been given the hard sell by a sales rep or flyer.
Sometimes they have specifically asked for Big Pong because they feel its
the national carrier and must be safe, reliable etc etc.
And yet Big Pong cable is the only provider who causes problems with their
heart beat authentication and metered uploads.
Their extraordinary price per Gb for excess and dangerous low monthly
cost/low download allocation/uncapped plans which can lead the unknowing
into significant overcharges.
(admittedly, BP is not the only provider with such plans).
Telstra should be leading the way, instead it lags so far behind.
The following story is either a good one or a bad one for Telstra, depending
on how you look at it, but I choose to look at it badly.
Family friends live in a nice rich area with a magnificent house, and yet
are broadband poor.
No Telstra/Foxtel cable.
No Optus cable
Poor reception for Unwired.
They desperately want broadband.
They contacted iiNet (I think) who contacted Telstra and were told they were
on a Pair gain/RIM.
So no ADSL.
Then my friends applied for Big Pong ADSL and amazingly, they were
provisioned for ADSL !
I presume Telstra must have somehow found a way around the RIM.
As soon as Big Pong told my friends that ADSL was OK, they cancelled their
order and ordered through iiNET.
The Big Pong lady on the phone was apparently not very pleased !
Bad points for Telstra
a) Why subject so many suburbs in Sydney to broadband hell with the use of
cost saving but under performing pair gain ?
b) Why tell 3rd party ADSL providers that ADSL is impossible, when clearly
its not.
At least offer the customer the chance to pay to resolve the problem.
Or be decent and just solve the problem
Good points for Telstra
a) They were willing to make an extra effort to make ADSL available and
surmount the existing infrastructure problem.
David Pan
----- Original Message -----
From: "Horst Herb" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; "General Practice Computing Group Talk"
<[email protected]>
Sent: Wednesday, November 29, 2006 1:25 AM
Subject: Re: [GPCG_TALK] ADSL2+ Broadband for health
On Wednesday 29 November 2006 00:35, Goondiwindi Medical Centre wrote:
Note that the 1500/256 plan is now $30 per month cheaper and allows an
extra 2gb upload / download before shaping
If you go with a decent (non-rip-off_ provider, eg Exetel, additional
Gigabyes
to your monthly 40GB+ allowance will cost you $3 / GB (with Telstra
Bigripoff
it costs you 15 ct/MB = $153.60 YESSIR: Telstra=$153.60, Exetel=$3
Same data, same performance, same backhaul - Exetel at my exchange uses
the
Telstra network, just not their fault prone login process - yet Telstra
overcharges by almost two orders of magnitude!!! (and only give you a
pathetic download allowance to start with, which makes having higher
speeds
pointless anyway)
Currently I pay $70 for 512/512 and 1500/256 plans with each 64GB incl,
static
IP addresses, and for each GB excess (only donwloads counted, no double
dipping like Telstra Bigripoff either). No shaping. No restrictions. First
class customer service, no waiting at the phone, and always a competent
techie available (eg for specific routing requests)
One must be completely insane to suffer a Telstra B4H plan when such
alternatives are available on the free market
Horst
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