We have an Asterisk phone system that is sending a Growl notification to our customer service people when an inbound call comes in. The Growl message displays the customer¹s name, telephone number, revenue from customer, last order date, etc. This by itself is awesome...but of course we want a little more from Growl.
Or goal is to have multiple Growl messages stack up and stay visible on our customer service person¹s display until the user either closes them or clicks on them. If the user clicks on the Growl message we want it to take them to the customer¹s record in a FileMaker database. When we originally started working on this project we thought that Growl would simply keep the messages on the user¹s display, executing an Applescript only when clicked. Unfortunately we recently learned that this is not currently possible with Growl. We have been experimenting with an application called Dialectic. (A really awesome application!). Dialectic is able to detect the inbound call and trigger an Applescript that takes our customer service people to the inbound caller¹s record in FileMaker. The problem with this solution is our users need to control if and when they want to be taken to the customer¹s record. We can¹t have FileMaker auto-executing lookups every time a call comes in. It would be too disruptive to the user if they were in the middle of another phone call. Right now we are stuck on this project and I am looking for an way to make it work. I assume that we need an application that can do two things, relay the inbound growl messages to the user, and listen for a click callback that executes a FileMaker lookup. Does anyone know of an existing application that can do this? Does anyone know if this could be done with a custom Yahoo Widget or an Apple Dashboard widget? Thanks. -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
