On Thu, Sep 12, 2013 at 4:15 PM, Alice <[email protected]> wrote: > I honestly should have just refunded my purchase right after I made it, but > the rave reviews across the internet had me thinking I was just missing some > aspect of it that would let it do what I wanted (and indeed, what the app > preview photos show it can do). If this is a learning experience, it's > taught me to just never pay for an application.
Just so it's clear who your anger should be directed towards: it's Apple, not Growl. Despite pleading from users and developers, Apple does not offer trial / demo versions through the Mac App Store, so you can't download an app and try it before paying for it. Also, Apple is the one who collects payments, so if you do want to ask for a refund, it is up to their discretion whether or not you get one. It is also entirely possible that Mac Mail worked __when the picture was submitted__ but that it has changed since it was submitted, possibly due to Apple's sandboxing rules. Apple also requires developers to go through an approval process to get images updated. If you think "not paying for software" is the answer, you're looking at a future with fewer software choices (some developers will just give up because they can't make any money, so they'll write apps for themselves but not bother releasing it to the public) and worse software (developers who remain will write software, release it for 99ยข and then go on to another project, never to look back at updating/fixing bugs, etc). If you think that "buying software directly from the developers and not through the Mac App Store" is the answer, you're on a better track. Then developers don't have to give 30% of their sale price to Apple, and they don't have to submit to Apple's approval process. They can control trials, demos, and refunds themselves. Unfortunately for small developer teams like the Growl folks, running your own payment processing system is a PITA, so giving 30% to Apple is the trade-off they accept. Unfortunately Apple's attitude towards developers in the Mac App Store is a bit like Darth Vader in Empire Strikes Back: "I am altering the deal. Pray I don't alter it any further." -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/growldiscuss. For more options, visit https://groups.google.com/groups/opt_out.
