Louis, I have dealt with Roger many times. Talk with him if you cannot get your problem solved. Of course, I don't know what he will do, but has always been willing to go the extra mile.
Neal -----Original Message----- From: Louis [mailto:[email protected]] Sent: Thursday, September 10, 2009 7:55 PM To: gw-booksense Subject: [GW-Booksense] BookSense from Adaptive Informations Systems Inc Hi folks. Have any of you gotten your BookSense from Adaptive Information Systems Inc last week? I got mine and I'm now experiencing some problems such as the male voice not working no matter many times I reset so I was just wondering if anyone who has just recieved their BookSense from them and if they have experienced any problems. I was also wondering what is the GW reparing policy I plan on sending my unit in soon if the problems aren't resolved. Will they give me another one or if it's a hardware problem send it back to Korea for repares. I really need to know because I'm using the BookSense for school so I will need it back as soon as possible. Thanks. Louis
