-------- Original Message --------
Subject: Re: [GW-Booksense] BookSense from Adaptive Informations Systems Inc
Date: Fri, 11 Sep 2009 09:32:23 -0500
From: Teri and Randy <[email protected]>
To: Raul A. Gallegos <[email protected]>
Hi Louis,
I will ask my friend Stan if he has had any of these other issues. I will
pass this info from Raul. He I'm sure would talk to Raul directly however
he had a computer crash and can't do these things for himself. I have had
to be the go between. I also realize it isn't Rogers fault. We had him on
our accessible devices podcast, and he is very good about what he cells.
Thanks everyone for the help.
Randy/tech trainer,
Duluth MN.
----- Original Message -----
From: "Raul A. Gallegos" <[email protected]>
To: "Book Sense Discussion List" <[email protected]>
Sent: Friday, September 11, 2009 9:07 AM
Subject: Re: [GW-Booksense] BookSense from Adaptive Informations Systems Inc
Hello there. I realize that this is frustrating for you, but I can assure
you that regardless of whether you purchase the BookSense directly from us
or from a dealer, we want to help you get any problems resolved. Even if
you talk to Roger, I still feel the best course of action is for you to
send the BookSense in so we can repair it. I cannot tell you if we will
replace it or repair it because I have not seen it here and we can do
diagnostics here which you, the end user do not have access to.
So my suggestion is for you to contact our ordering department and ask for
an RMA and let them know you spoke to me about it.
The sooner this happens, the sooner you can have a working BookSense with
Paul's voice.
Many thanks.
On 9/10/2009 11:13 PM, Louis wrote:
HI folks. I've done the number 4 key reset multiple times. I've talked
to Raul and he doesn't have any other suggestions for me accept that I
should return it. I know that someone on the list has a friend who is
experiencing the same problem. Sorry I didnt get your name. I guess
your friend should send his unit back too. I was just wondering did
your friend experience the problems of the battery going level 10 to
level 9 in about 10 minutes and the problem of pressing play or ok on
a folder in the media player and the tracks does not play in correct
order? TO be specific they play correctly for a while then when you
get deep into the folder the order mysteriously changes. For me this
only happens when the songs aren't numbered. Thanks for all of your
help I really appreciate it.
Louis
--
Raul A. Gallegos
GW Micro Technical Support Team
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
