I am feeling the same way. I just updated my Voice Sense to include Sense Nav based upon the GW-Micro connection, and I am very concerned about how this development will affect us. While I am happy for Hims in one way, my dealings have been with GW-Micro whose support and service have been excellent. I guess we will just have to wait and see how this all plays out.
Dianne From: Traci [mailto:[email protected]] Sent: Thursday, October 21, 2010 1:48 PM To: BookSense List Subject: Re: [GW-Booksense] Important Announcement Regarding GW Micro and HIMS Partnership Wow, how do others on the booksense list feel about this? My gut reaction is sadness and disappointment. I liked the connection to gwMicro, a company I trust and have done business with for 10-years. It makes me glad I only own 1 sense product, the booksense. I wonder the following: How will this effect our tech support? How will we receive news and updates on our booksense? I wonder if gwMicro will pass along the contact details of current sense users, to hims. Will it be up to us, to figure out how to contact Hims for future development or support? Curious curious, Traci PS. Thank you gw for the excellent support and development over the years. ----- Original Message ----- From: [email protected] To: [email protected] Sent: Thursday, October 21, 2010 12:51 PM Subject: [GW-Booksense] Important Announcement Regarding GW Micro and HIMS Partnership After nearly 6 years of working with GW Micro, HIMS Co, Ltd., the Korean based manufacturer of the Braille Sense, Voice Sense, BookSense and SenseView products made the decision to restructure their sales strategy and open their own US office. As a result, GW Micro will no longer be national distributors for these products and within a few weeks will end our nationwide technical support, related email lists and repair service operations. GW Micro worked very hard to improve these products during these past several years and we greatly appreciate the support of our customers. Your feedback helped make these products what they are today. In the same way we continue to devote our time and efforts to the development and support of our flagship product, Window-Eyes, with the primary goal of it being the most powerful, secure, stable and affordable screen reader in the world! If you have specific questions about this announcement please email [email protected]. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
