Maybe I am not loyal enough but I am not concerned. The last big
change was when Blazie was merged with 2 other companies to form Freedom
Scientific. When things are out of my control, I dont lose sleep over it
even if I have an investment in certain products.
All we can do is hope that the US based HIMS will continue to provide
the service we are used to now with GW Micro. What else is there for us to
do? Worry? LOL
Quote of the nanosecond. . .
Hey! How about a nice Hawaiian Punch?
--Hawaiian Punch
Robert & Dreamer Doll ke7nwn
E-mail-
[email protected]
Home Page-
http://webpages.charter.net/dog_guide/
----- Original Message -----
From: "Dianne B. Phelps" <[email protected]>
To: "'Carla Campbell'" <[email protected]>; "'Traci'" <[email protected]>;
"'BookSense List'" <[email protected]>
Sent: Thursday, October 21, 2010 2:44 PM
Subject: RE: [GW-Booksense] Important Announcement Regarding GW Micro and
HIMS Partnership
The pulse Date/HumanWare experience is precisely why I have the jitters
about all of this. As someone else said to me, we will feel growing pains,
but will have to do the wait and see for a while.
I donâ?Tt want to be messed with again with products developed outside the
U.S. who later decide not to support our needs properly. Been there done
that and have a non-working piecde of GPS technology which was never made
good on to show for it. I just purchased new GPS technology on a Hims
product because I felt secure. So, I hope they wonâ?Tt let us down.
Dianne
From: Carla Campbell [mailto:[email protected]]
Sent: Thursday, October 21, 2010 2:18 PM
To: 'Traci'; 'BookSense List'
Subject: RE: [GW-Booksense] Important Announcement Regarding GW Micro and
HIMS Partnership
Wowâ?¦
This concerns me greatly. I have no direct experience with HIMS customer
service, technical support, sales or any other departments. I have no
reason to suspect they will not be responsive, other than my more general
experience with tech manufacturers based in other countries and selling into
a U.S. market. PulseData comes to mind and not with a great deal of
fondness, Iâ?Tm sorry to say.
When Humanware moved their tech support from California to Montreal, I
experienced a deterioration of quality in their technical support and
communications, only one part of which had to do with their no longer being
in my time zone. And that was the same company, at least in theory.
I was seriously considering the BrailleSense On-Hand and must now weigh that
decision much more carefully before committing to an expensive product and
long-term relationship with a company with whom I have no immediate
experience. I know and trust GWMicro and that was no small part of my
decision.
Thanks, GWMicro, for being there and putting in the hard work getting these
products to us in their current state of development. I am severely
disappointed in this change and hope it will not have a negative impact on
either GWMicro or the product lines involved.
--Carla
Carla Campbell
[email protected]
http://www.quadrussage.com
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list andyour message is
related to GW Micro or the BookSense, then please consider sending your
message to [email protected] so the entire list will receive it.
To manage your subscription to gw-booksense, visit:
http://www.gwmicro.com/listserv
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list andyour message is related to GW
Micro or the BookSense, then please consider sending your message to
[email protected] so the entire list will receive it.
To manage your subscription to gw-booksense, visit:
http://www.gwmicro.com/listserv
