We are aware of this and it is an extremely difficult problem to
solve and will not get addressed for 7.0 as it will take a long time
to attempt to address it. We do have ideas and will hopefully do
something with them post 7.0.
At 03:13 AM 8/15/2008, you wrote:
Guys, it is most important that Window-Eyes continue to operate,
especially when a program pops up requiring attention, one that
freezes our computers until that particular program is given
"attention." More often than not, programs that either ERROR or
generate some kind of report or must be handled or the computer
freezes, freeze Window-Eyes, and this just WILL NOT DO. Everyone
with sight who experiences such an error merrily, more often than
not, clickety clicks on it with their lil mousey and bingo, error
gone. Some kind of criteria has to be developed to handle these
errors or conditions our computers get into with virus programs
which demand that a yes/no/continue button or whatever the
condition, be handled, and not have the computer freeze that part of
the computer which contains our screen reader. A good example of
this is Comodo firewall, which, many times freezes the computer when
X condition occurs, and only by gymnastic manipulation of the
keyboard by this experienced user will it read, (maybe, not more
than about 40 percent but my percentages are going up), without a
complete re-boot or at least the shutting down of Window-Eyes by
brute force means. When Window-Eyes is then brought back, it speaks
enough to fix the errors, so in a lot of cases, something has to be
done by GW-Micro to alleviate the condition of when computers
"freeze" because of a program condition of security being breached,
that Window-Eyes doesn't freeze too, or when, as in many times on my
wife's computer, when I am running Window-Eyes over there doing
maintenance on her computer, an error happens with Outlook 2003
which demand attention but freezes the computer until that condition
is handled, and what else freezes? Window-Eyes, or at least, goes
silent. Often, also the computer is going on it's merry way doing
what it does except for one very important fact, our trusty screen
reader isn't speaking any more because it is shut down somehow,
intimidated into inaction or somehow barricaded into silence so it
has to be brutally dislodged, and then brought up again by hot key.
Curtis Delzer
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GW Micro, Inc.,
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