ARD

I am one of those who prefers posting a question to a list rather than 
calling the company.  Why, you may ask?

Several reasons:

(1)  When posting a question, I can gain a wide variety of potential 
suggestions rather than the textbook answer.

(2)  I don't feel the pressure of having to be on the phone, in front of 
my pc, and quickly doing or not doing something.  I can think things 
through, and, because, the answers are in writing, I have something to 
save and to refer to later.
In a phone conversation, once it is over, that's it; and if I have to 
replicate something later, I may (or may not) be able to do it.

(3)  A tech line is only open during certain hours; an email list is a 
24/7 operation.

This is not to disparage calling tech support only to suggest why some of 
us may prefer taking the list route.
And, with the list, others may learn something when I resolve something.



The Great Commission
 is not an option to be considered; it is a command to be obeyed.
Hudson Taylor

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