John 

Remember terms such as "lots" are very subjective.  If you are the one 
being frustrated in the program's use, then you perceive that everyone 
else must be also and, to you at least, these issues are unacceptible.
People tend to be very much in believing that the things they experience 
are the same things everyone else must be also.
They may or may not be.  Experienced users know and accept this, most of 
the time, unless, of course, frustration becomes overwhelming.
So take things with a grain of salt, try placing yourself into the shoes 
of those reporting difficulties, and then it may make more sense.
Remember any one of us, at any given time, may end up in those same 
circumstances; and then we too will want sympathy rather than being told 
that what we are experiencing isn't a big deal, has no validity, or 
whatever.
People experience what they experience -- that cannot be denied.  Perhaps 
they may be contributing to the situation; but I can almost guarantee you 
that any issue that comes up on the list is being felt by others somewhere 
whether they report it or not.
Some are more accepting of difficulties; some accept the notion that they 
perhaps are part of the problem; some may feel that the uniqueness of 
their set up is part of the problem and myriads of other explanations.
The truth is that with every piece of software, someone some where isn't 
getting the max value out of it.
The problem, with a screen reader, is that switching to another product 
isn't necessarily a viable option given the pricetags involved.
If my freeware antimalware program doesn't like my pc, no big deal.  I 
stop using it and go to something else.
But when I have invested 4-figure sums into a screen reader, the 
expectations and demands become higher -- and that's understandable.







Commit every particle of your being...down to the smallest details of your life,
eagerly and with perfect trust to the unfailing and most sure providence of God.
Jean-Pierre de Caussade





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