John Remember terms such as "lots" are very subjective. If you are the one being frustrated in the program's use, then you perceive that everyone else must be also and, to you at least, these issues are unacceptible. People tend to be very much in believing that the things they experience are the same things everyone else must be also. They may or may not be. Experienced users know and accept this, most of the time, unless, of course, frustration becomes overwhelming. So take things with a grain of salt, try placing yourself into the shoes of those reporting difficulties, and then it may make more sense. Remember any one of us, at any given time, may end up in those same circumstances; and then we too will want sympathy rather than being told that what we are experiencing isn't a big deal, has no validity, or whatever. People experience what they experience -- that cannot be denied. Perhaps they may be contributing to the situation; but I can almost guarantee you that any issue that comes up on the list is being felt by others somewhere whether they report it or not. Some are more accepting of difficulties; some accept the notion that they perhaps are part of the problem; some may feel that the uniqueness of their set up is part of the problem and myriads of other explanations. The truth is that with every piece of software, someone some where isn't getting the max value out of it. The problem, with a screen reader, is that switching to another product isn't necessarily a viable option given the pricetags involved. If my freeware antimalware program doesn't like my pc, no big deal. I stop using it and go to something else. But when I have invested 4-figure sums into a screen reader, the expectations and demands become higher -- and that's understandable.
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