I don't see what your reply contributes to the discussion, Mike. It
certainly doesn't change my earlier assertion that emotive language
does littel to help the situation.
I always enjoy helping my fellow list members. I even see it as a
moral obligation. we're all in this together and if we can't help
each other, who will? Sometimes, however, I wonder if the list and
ultimately GW Micro and its staff are being used as an emotional
punchbag. There doesn't seem to be an end to the list of issues for
which the organisation is blamed:
Dear GW Micro, since installing 7.01 I've been experiencing severe
indigestions, what's more I've lost any interest in my wife. Come on
GW, get your acts together and fix my b a l l s and bowels. After
all, that's what we pay you good money for.
give me strength!
and do me a favour mate, spare me the patronising psycho analysis
John
At 12:43 09/12/2008, you wrote:
John
Remember terms such as "lots" are very subjective. If you are the one
being frustrated in the program's use, then you perceive that everyone
else must be also and, to you at least, these issues are unacceptible.
People tend to be very much in believing that the things they experience
are the same things everyone else must be also.
They may or may not be. Experienced users know and accept this, most of
the time, unless, of course, frustration becomes overwhelming.
So take things with a grain of salt, try placing yourself into the shoes
of those reporting difficulties, and then it may make more sense.
Remember any one of us, at any given time, may end up in those same
circumstances; and then we too will want sympathy rather than being told
that what we are experiencing isn't a big deal, has no validity, or
whatever.
People experience what they experience -- that cannot be denied. Perhaps
they may be contributing to the situation; but I can almost guarantee you
that any issue that comes up on the list is being felt by others somewhere
whether they report it or not.
Some are more accepting of difficulties; some accept the notion that they
perhaps are part of the problem; some may feel that the uniqueness of
their set up is part of the problem and myriads of other explanations.
The truth is that with every piece of software, someone some where isn't
getting the max value out of it.
The problem, with a screen reader, is that switching to another product
isn't necessarily a viable option given the pricetags involved.
If my freeware antimalware program doesn't like my pc, no big deal. I
stop using it and go to something else.
But when I have invested 4-figure sums into a screen reader, the
expectations and demands become higher -- and that's understandable.
Commit every particle of your being...down to the smallest details
of your life,
eagerly and with perfect trust to the unfailing and most sure
providence of God.
Jean-Pierre de Caussade
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