They were probably using the remote access tool which is part of Windows but
not accessible to screen readers.
----- Original Message -----
From: "Loy" <[email protected]>
To: "GW-info" <[email protected]>
Sent: Monday, October 12, 2009 4:44 PM
Subject: Re: Good news!
I recently had a problem with ZoomText and their tech support logged into my
computer and took over my system and fixed the problem. I did have to give
them permission. I don't know if this was remote access or another program.
But it accomplished the same thing .
----- Original Message -----
From: "Ray Campbell" <[email protected]>
To: <[email protected]>
Sent: Monday, October 12, 2009 11:24 AM
Subject: Re: Good news!
Hi.
My perception is that Remote Assistance is not accessible like Tandem is.
Sure you can use Window-Eyes to invite someone to help you with your
computer, but, can you use Window-Eyes to accept such an invitation from
someone and work on their computer? I believe the answer is no but someone
can correct me if I am wrong.
Ray Campbell
[email protected]
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