sorry for being so "touchy" or "feely" but when I am going to pay more than
$900 I would like to get some amount of good customer service. I have
nothing against GW-Micro because I know that they are doing a great job on
developing accessories for the people who need it. I would like to just get
things done in a reasonable amount of time. Maybe GW-Micro needs to higher
someone to stay at the office and answer e-mails while the other sales
people go out and about. I have no clue how that all works so I am not going
to get into it. This has not changed my mind in acquiring window-eyes
because I prefer it than JAWS. I am pretty sure that you would be "touchy"
and "feely" if it was something that you needed right away so you could get
things done quickly. I understand that I could have called but I am so busy
to be put on wait. I thought an e-mail would have been quicker. Now, do not
go around calling people "touchy" or "feely" if you do not understand what
the situation of that particular person is because one day it might be you
in that same situation and you will not like it when someone calls you
"touchy" or "feely." Finally, let the good people on this list get things
done and do not be a hypocrite.
--------------------------------------------------
From: "Wil James" <[email protected]>
Sent: Tuesday, October 27, 2009 6:07 PM
To: "GW-info" <[email protected]>
Subject: RE: GW-Micro
I fully agree. My God, everybody is so touchy, feely. Relax, man! If
you
require immediate action, call GW Micro.
--------------------
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Radio.
We play rock, and nothing but rock! No ever changing formats, no BS, just
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-------------------
-----Original Message-----
From: Aaron Smith [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 5:06 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: GW-Micro
Juan,
No one is being defensive; reading emotion in an email is a road to
madness.
I was just sharing information about why you may have not received any
response yet.
Aaron
On 10/27/2009 4:26 PM, Juan Gonzalez wrote:
Sorry I forgot about the weekend and people do not work on the weekend.
Now, about your sales department being in a meeting, we as consumers
do not know this kind of information. I did not mean to get anyone
mad, I was just asking around to see if I should wait for a longer
time or try to send it again. My apologies. I really did not expect
such a defensive response, I thought people in GW-Micro were more
understanding? guess not. again sorry if I offended anyone
--------------------------------------------------
From: "Aaron Smith" <[email protected]>
Sent: Tuesday, October 27, 2009 2:24 PM
To: "Juan Gonzalez" <[email protected]>
Cc: "GW-Micro" <[email protected]>
Subject: Re: GW-Micro
Juan,
Remember, your five days includes two days of weekend. In addition,
our entire sales department was in a day-long, face to face meeting
with HIMS yesterday. So it really hasn't been that long. And, truth
be told, sales is not a quick to reply as support; they're often on
the road. Generally speaking, sales questions, while very important,
aren't usually critical in nature like those to support. If you feel
enough time has passed, and you still haven't received a reply, then
you should call us; it's always possible for to be marked as junk or
not be delivered properly.
Aaron
On 10/27/2009 12:54 PM, Juan Gonzalez wrote:
Hi every one! one question. Have any of you used GW-Micro's website
to send an e-mail to there sales department? The reason I am asking
this is because I send them an e-mail with a few questions and it
has been five days and they have not responded. do they usually take
this long?
If you reply to this message it will be delivered to the original
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--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the
GW Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
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and can be searched through and sorted using the search form at the
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If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
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If you reply to this message it will be delivered to the original
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message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search form at the
bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information pertinent
to
your situation when submitting a problem report to the GW Micro Technical
Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can
be searched through and sorted using the search form at the bottom of the
page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
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[email protected] and include leave gw-info in the body
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If you reply to this message it will be delivered to the original
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your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
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