Ernest suggestion, call if and when you needs are time critical. Anyone
who
is too busy to make a call on something that is very important is way too
busy.
I don't think that excuse would hold up when pondering a call to
911<smile>.
Alan R. Downing
Phoenix, AZ
-----Original Message-----
From: Juan Gonzalez [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 9:10 PM
To: Wil James
Cc: GW-Micro
Subject: Re: GW-Micro
sorry for being so "touchy" or "feely" but when I am going to pay more
than
$900 I would like to get some amount of good customer service. I have
nothing against GW-Micro because I know that they are doing a great job
on
developing accessories for the people who need it. I would like to just
get
things done in a reasonable amount of time. Maybe GW-Micro needs to
higher
someone to stay at the office and answer e-mails while the other sales
people go out and about. I have no clue how that all works so I am not
going
to get into it. This has not changed my mind in acquiring window-eyes
because I prefer it than JAWS. I am pretty sure that you would be
"touchy"
and "feely" if it was something that you needed right away so you could
get
things done quickly. I understand that I could have called but I am so
busy
to be put on wait. I thought an e-mail would have been quicker. Now, do
not
go around calling people "touchy" or "feely" if you do not understand
what
the situation of that particular person is because one day it might be
you
in that same situation and you will not like it when someone calls you
"touchy" or "feely." Finally, let the good people on this list get things
done and do not be a hypocrite.
--------------------------------------------------
From: "Wil James" <[email protected]>
Sent: Tuesday, October 27, 2009 6:07 PM
To: "GW-info" <[email protected]>
Subject: RE: GW-Micro
I fully agree. My God, everybody is so touchy, feely. Relax, man! If
you
require immediate action, call GW Micro.
--------------------
If you want a station that plays rock, tune in to Living On The Edge
Radio.
We play rock, and nothing but rock! No ever changing formats, no BS,
just
straight rock! You know what you'll hear!
http://www.livingontheedgeradio.com
-------------------
Windows Live messenger/E-mail: [email protected]
Skype: wiljames
yahoo Messenger: wiljames4
Personal Web Page:
http://wil.wilanddenise.com
Twitter: http://www.twitter.com/wiljames
-------------------
-----Original Message-----
From: Aaron Smith [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 5:06 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: GW-Micro
Juan,
No one is being defensive; reading emotion in an email is a road to
madness.
I was just sharing information about why you may have not received any
response yet.
Aaron
On 10/27/2009 4:26 PM, Juan Gonzalez wrote:
Sorry I forgot about the weekend and people do not work on the weekend.
Now, about your sales department being in a meeting, we as consumers
do not know this kind of information. I did not mean to get anyone
mad, I was just asking around to see if I should wait for a longer
time or try to send it again. My apologies. I really did not expect
such a defensive response, I thought people in GW-Micro were more
understanding? guess not. again sorry if I offended anyone
--------------------------------------------------
From: "Aaron Smith" <[email protected]>
Sent: Tuesday, October 27, 2009 2:24 PM
To: "Juan Gonzalez" <[email protected]>
Cc: "GW-Micro" <[email protected]>
Subject: Re: GW-Micro
Juan,
Remember, your five days includes two days of weekend. In addition,
our entire sales department was in a day-long, face to face meeting
with HIMS yesterday. So it really hasn't been that long. And, truth
be told, sales is not a quick to reply as support; they're often on
the road. Generally speaking, sales questions, while very important,
aren't usually critical in nature like those to support. If you feel
enough time has passed, and you still haven't received a reply, then
you should call us; it's always possible for to be marked as junk or
not be delivered properly.
Aaron
On 10/27/2009 12:54 PM, Juan Gonzalez wrote:
Hi every one! one question. Have any of you used GW-Micro's website
to send an e-mail to there sales department? The reason I am asking
this is because I send them an e-mail with a few questions and it
has been five days and they have not responded. do they usually take
this long?
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search form at the
bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the
GW Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search form at the
bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search form at the
bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent
to
your situation when submitting a problem report to the GW Micro
Technical
Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message
is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can
be searched through and sorted using the search form at the bottom of
the
page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can
be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
