Well then you cannot say it is not accessible tell you check with another
screen reader it could simply be they are using something that
window-eyes
is not yet supporting. if the information is there to be had then it is
accessible buy definition
-----Original Message-----
From: Lucky Bowen [mailto:[email protected]]
Sent: Friday, November 27, 2009 5:10 AM
To: 'Jim Grimsby JR.'
Subject: RE: Verizon Snubs Needs of Blind and Visually Impaired Customers
Checked with IE 8 and FF 3.5.5
I only use one screen reader.
W'oof. w'oof
Lucky Bowen
Visit my W'oof site at http://www.musicforsight.org
Music for Sight1
-----Original Message-----
From: Jim Grimsby JR. [mailto:[email protected]]
Sent: Friday, November 27, 2009 1:35 AM
To: 'Michael Peterson'
Cc: [email protected]
Subject: RE: Verizon Snubs Needs of Blind and Visually Impaired Customers
Hi first it is a little early to be talking about sueing people.
First have you checked this site with other browser? What does not render
with one quite often will with another.
Second if using another browser doesn't work what happens when you use
another screen reader it could be that another screen reader has no
problem
getting the information from the web site. If this is so then gw micro
will
need to address this when brows mode gets updated.
Now if using another screen reader doesn't work you now need to contact
the
web master and let him know that this page is not tagged correctly and
there
for does not provide the needed accessibility for screen reader users.
The
w3c published guide lines on how to make accessible web pages that you
can
refer him to. You should not sue or ask for them to be sued because even
if
this site is not accessible there are bill payment sites that are where
you
can pay the bill. For example bank of America web site is accessible
and
you can pay your bills there. Most other banking web sites are also
accessible.
Really though the best way to pay a bill that is going to be the same
each
month is to set it up with your bank or the company web site to
automaticly
take the money each month then you need not concern your self with this.
Hth
-----Original Message-----
From: Michael Peterson [mailto:[email protected]]
Sent: Thursday, November 26, 2009 9:42 AM
To: Chris G
Cc: [email protected]
Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired Customers
Honestly although I was a verizon customer for cell for many years
they
are like this probably not just to the blind but to many consummers. They
just raised there "security deposit I heard I hesitate to say others in
the
industry are better because it's what the gov permits them to do.
A telephone rep normally doesn't know about computer issues unless your
referred to tech support.
If website accessability is really a concern you should aproach the
attorneys who handled target perhaps they will take the case.
You can do as suggested use your pay by phone feature via your bank
although
it's slower than paying directly online most likely so plan extra time or
Until something happens just get a sighted person to click and wait for
the
class action settlement.
Mike
----- Original Message -----
From: "Chris G" <[email protected]>
To: "Tom Fairhurst" <[email protected]>
Cc: <[email protected]>
Sent: Thursday, November 26, 2009 3:26 AM
Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired Customers
Hi,
It's not screen readers, it sounds like the rep was not familiar with
general windows terminology. IE buttons, list boxes etc. The general
sighted community just has no clue what controls are and what they are
called. They just know where to click. I was on the phone with a
sighted consumer and this person had no idea what a menu bar was. Told
them to click the tools menu and they were like huh? I sure can
understand the frustration of the original poster, but, maybe asking the
rep how he got a job in cust service might not have been the best way to
go about it.
Chris
On Wed, 25 Nov 2009 18:20:15 -0600
"Tom Fairhurst" <[email protected]> wrote:
Issues like this one occur routinely for many of us. It was correctly
pointed out that the problem, itself, may not be Verizon's. However,
apparently, they did a very poor job of trying to help their customer.
If
front-line representatives are not familiar with a subject matter, they
should try to get help. Frankly, if no one at Verizon is familiar with
screen readers, they need to be educated.
----- Original Message -----
From: donald E. Bowen, Jr.
To: GW Micro Support List
Sent: Wednesday, November 25, 2009 12:11 PM
Subject: Verizon Snubs Needs of Blind and Visually Impaired Customers
Hi,
After a very frustrating morning with Verizon.com , I am writing to
you
all as a form of therapy.
I managed to register an online account with them this morning and
when
trying to complete an online payment came across an inaccessible Submit
button I could navigate all around it but could not get focus on it.
I
finally had a sighted individual look for me. The button was there. I
asked the sighted person to put the mouse pointer on it but not to
click.
He did.
Window Eyes announced graphic
I took over with the numpad mouse controls but could not navigate
away
from and then back to. Well, I was able to move away from, just not
back
to. Oddly, not even the jump to graphic navigation command would take
me
back to the Submit button.
I gave up, asked my son to go ahead and click on it for me. He did.
The payment confirmation screen loaded.
I then called the Verizon e-services center.
John O'Niel, the telephone support agent who answered, said he did
not
know what a control was, He did not know anything about links, buttons,
drop down boxes or list boxes or what a screen reader was, nor did he
have any idea what to do. When I asked him how he got a job as a
telephone support agent for Verizon e-services, He then hung up on me.
I called Verizon and asked for the legal department. The clerk who
answered there said, with disdain, when I briefed her on the reason for
my call, "please hold" and transferred me to Customer Service.
If Target, and other commercial web sites can be successfully sued
for
Publishing an inaccessible web site, surely a utility company is under
some sort of obligation to provide an accessible web site.
Thanks for letting me vent. And by the by, anybody have a clue how I
can submit my payment to Verizon? Besides a paper check or paying a
service fee for pay by phone?
Sincerely,
Donald E. Bowen, Jr.
Music for Sight
SKYPE ID: musicforsight
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