That doesn't change the present problem. If I cannot presently get Window-Eyes installed, then what is the point of continuing the Window-Eyes payment schedule? There is little point to paying this in my opinion if the Window-Eyes Display Driver presently on my system found under "Other devices" in the Device Manager, does not work properly. I find it ironic, that products like Sarotek's System Access product work just fine, and offer even a lower payment cost over Widnwo-Eyes. Not to say that Window-Eyes doesn't perform fine in most cases, but how about the uninstaller for my Intel graphics card in Programs and features? A process runs in task manager, but I can't gain access to it? Answer me that. I don't think it will be to my personal benefit to keep this schedule going at this point with a program that isn't performing properly to my personal expectations. I think I'll forward this over to [email protected] at this point as well, and see if they can't stop the payment schedule. Until these issues are resolved, and no, reinstalling the device driver didn't work..Also, even though I have a perfectly functing system, JAWS still installed...but Window-Eyes specifically didn't? Unless there is some utility that could be used or I can make Widnows find the driver to install the Window-Eyes Display Driver component under Other Devices, then I may need to. I presently have an Activated Window-Eyes on this comptuer that doesn't work at all. I can't even find "Video Support maintanence" under the advanced options. I have followed Arron's suggestions from the previous day. Unless some utility can be quickly developed in wich I could associate a specific INF driver file with that Display driver component (by the way) it simply reports as not installed) even thogugh I manually installled the video support stuff from the WE-Video folder on the payment plan CD, I can't figure out what's going on. JAWS works fine..though I can't determine the cause beyond this. I wish an utility existed to look into the Video chane. Any major suggestions? Thanks. Regards, --Keith
-----Original Message----- From: Loy [mailto:[email protected]] Sent: Tuesday, March 09, 2010 8:05 AM To: GW-info Subject: Re: Video chane issue This will be fixed in the 7.2 release. ----- Original Message ----- From: "net bat" <[email protected]> To: "GW INFO" <[email protected]> Sent: Monday, March 08, 2010 9:39 PM Subject: Re: Video chane issue gw has said that there is a timeing problem with win 7.11 and windows 7. i get the same video error. all i need to do is reload it again with the control alt w hot keys. or set w e to not load and load it manualy after windows has finished loading. ----- Original Message ----- From: "Keith Hinton" <[email protected]> To: "'GW Micro'" <[email protected]> Sent: Monday, March 08, 2010 6:16 PM Subject: Video chane issue > Hi. > My Window-Eyes system brings up the "Window-Eyes cannot communicate with > the > Window-Eyes display driver components. > And then goes on about the fact that things might be disabled or not > installed correctly. > I happen to be a person that usually leeps far ahead of tech support, > thus > managing to go and leep into the process of trying to uninstall my video > driver and reinstall them after talking to Aaron Smith today by a > telephone > call to support around 3 something Eastern standard time. Maybe that was 4 > or so. > But the fact is, demo copy or payment plan copy, Window-Eyes still doesn't > work. > Also, the Intel GMA graphics for Mobile driver is weird when attempting an > uninstall from control pannel. > It runs some uninstall process, that through system access to Go, will > give > me a process description of Intel installer in task manager on Windows > seven, but even this doesn't help me necessarily. > Also of interest to this is that the particular uninstaller does not > present > an application window or system tray or task bar Icon to me. > Regardless of what is installed or running screen-reader wise. > Any major suggestions? > I don't have any ideas. Seriously. I am quite capable of handeling tasks > that up until now seemed to bairly be an issue. > Don't tell me to "reformat," because unless God tels me to do that, I > won't > just go and do it. > Logic must be what dictates an action here. The worrying thing about this, > is that JAWS on the other hand, installed just fine-though I don't think > it's mirror driver installed either. > Also, just for concerns, the fact that 5 instances of "Window-Eyes display > driver" showed up in the Device Manager under "Other Devices" is a bit > concerning. > Aaron suggested that somehow the "Video Chane got corrupted somehow." > I agree fully Aaron, other than the fact that I cannot figure out how to > get > around what appears to be an installer, that displays no window at all, > and > that frustrates me to no end. > If it wasn't for Serotek's System Access product Seven day trial, I > wouldn't be composing this email. > I need some assistance or more input. > Especially with this crazy installer thing...has anyone ever in there > entire > lives encountered an installation program that doesn't work? > One way I can prove that the install program does startup in task manager, > though I can't do a thing and nothing shows up either in the Alt-Tab > order, > is that if I try to activate the "uninstall" action from Programs and > Features, for the second time it says "Please wait while the program > finishes changing/installing." > Something like that. An Okay button presents itself after that. Focus is > returned to Programs and Features, with my focus on the Intel GMA Driver > for > mobile option. > Thank you all for giving me any steps that might help me fix the problem. > Are there any specialized utilities that can look at the display chane > directly? And perhaps permit one to change the order? > I know Freedom Scientific's JAWS program offered an "Display Chaneing > Manager" component back when Video Intercept and XP were used, but this is > Windows Seven Ultimate, with an Intel processor that is a 2.80 GHZ > processor, 320GB hard-drive, 4GB of RAM, 32-bit edition of Ultimate. But > the > 32-bit edition v.s the 64-bit edition can't be the issue. > Even after manually installing the Window-Eyes video components doesn't > seem > to fix the problem. > So it is obviosuly the video chane. The question is, how do I logically > proceed now seeing as I can't ven get the isntallation process to work, > much > less even use Window-Eyes? > No, I don't own a hardware synth presently. Sorry. > This laptop I'm typing on also futures no serial port. > As mentioned I'm stuck between System Access and NVDA for the moment. > I don't dair try to use another video hooking application. > I also know that logically, reformatting though an effective solution is > not > the one I want. > Nor is it the one I should invest in. > If anyone has any other great technical things to try, please notify me. > Thanks! > Regards, > > --Keith > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > > __________ Information from ESET Smart Security, version of virus > signature database 4926 (20100308) __________ > > The message was checked by ESET Smart Security. > > http://www.eset.com > > > __________ Information from ESET Smart Security, version of virus signature database 4926 (20100308) __________ The message was checked by ESET Smart Security. http://www.eset.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
