I can understand your frustration. I just spent $1000 on a new computer and
if I had to count on Window eyes working Windows 7, I would have no
computer
at all. It just happened I had a laptop and a friend who took the new
computer back to XP, without charging me. Now it works the way a computer
should, if it weren't for these two things, I would just have a useless
computer and GW micro doing nothing about it.
-----Original Message-----
From: Keith Hinton [mailto:[email protected]]
Sent: Tuesday, March 09, 2010 2:24 PM
To: 'Loy'; 'GW-info'
Subject: RE: Video chane issue
That doesn't change the present problem.
If I cannot presently get Window-Eyes installed, then what is the point of
continuing the Window-Eyes payment schedule?
There is little point to paying this in my opinion if the Window-Eyes
Display Driver presently on my system found under "Other devices" in the
Device Manager, does not work properly.
I find it ironic, that products like Sarotek's System Access product work
just fine, and offer even a lower payment cost over Widnwo-Eyes.
Not to say that Window-Eyes doesn't perform fine in most cases, but how
about the uninstaller for my Intel graphics card in Programs and features?
A process runs in task manager, but I can't gain access to it?
Answer me that.
I don't think it will be to my personal benefit to keep this schedule
going
at this point with a program that isn't performing properly to my personal
expectations.
I think I'll forward this over to [email protected] at this point as
well,
and see if they can't stop the payment schedule.
Until these issues are resolved, and no, reinstalling the device driver
didn't work..Also, even though I have a perfectly functing system, JAWS
still installed...but Window-Eyes specifically didn't?
Unless there is some utility that could be used or I can make Widnows find
the driver to install the Window-Eyes Display Driver component under Other
Devices, then I may need to.
I presently have an Activated Window-Eyes on this comptuer that doesn't
work
at all. I can't even find "Video Support maintanence" under the advanced
options.
I have followed Arron's suggestions from the previous day.
Unless some utility can be quickly developed in wich I could associate a
specific INF driver file with that Display driver component (by the way)
it
simply reports as not installed) even thogugh I manually installled the
video support stuff from the WE-Video folder on the payment plan CD, I
can't figure out what's going on.
JAWS works fine..though I can't determine the cause beyond this.
I wish an utility existed to look into the Video chane.
Any major suggestions?
Thanks.
Regards, --Keith
-----Original Message-----
From: Loy [mailto:[email protected]]
Sent: Tuesday, March 09, 2010 8:05 AM
To: GW-info
Subject: Re: Video chane issue
This will be fixed in the 7.2 release.
----- Original Message -----
From: "net bat" <[email protected]>
To: "GW INFO" <[email protected]>
Sent: Monday, March 08, 2010 9:39 PM
Subject: Re: Video chane issue
gw has said that there is a timeing problem with win 7.11 and windows 7.
i get the same video error. all i need to do is reload it again with the
control alt w hot keys.
or set w e to not load and load it manualy after windows has finished
loading.
----- Original Message -----
From: "Keith Hinton" <[email protected]>
To: "'GW Micro'" <[email protected]>
Sent: Monday, March 08, 2010 6:16 PM
Subject: Video chane issue
Hi.
My Window-Eyes system brings up the "Window-Eyes cannot communicate
with the Window-Eyes display driver components.
And then goes on about the fact that things might be disabled or not
installed correctly.
I happen to be a person that usually leeps far ahead of tech support,
thus managing to go and leep into the process of trying to uninstall
my video driver and reinstall them after talking to Aaron Smith today
by a telephone call to support around 3 something Eastern standard
time. Maybe that was 4 or so.
But the fact is, demo copy or payment plan copy, Window-Eyes still
doesn't work.
Also, the Intel GMA graphics for Mobile driver is weird when
attempting an uninstall from control pannel.
It runs some uninstall process, that through system access to Go, will
give me a process description of Intel installer in task manager on
Windows seven, but even this doesn't help me necessarily.
Also of interest to this is that the particular uninstaller does not
present an application window or system tray or task bar Icon to me.
Regardless of what is installed or running screen-reader wise.
Any major suggestions?
I don't have any ideas. Seriously. I am quite capable of handeling
tasks that up until now seemed to bairly be an issue.
Don't tell me to "reformat," because unless God tels me to do that, I
won't just go and do it.
Logic must be what dictates an action here. The worrying thing about
this, is that JAWS on the other hand, installed just fine-though I
don't think it's mirror driver installed either.
Also, just for concerns, the fact that 5 instances of "Window-Eyes
display driver" showed up in the Device Manager under "Other Devices"
is a bit concerning.
Aaron suggested that somehow the "Video Chane got corrupted somehow."
I agree fully Aaron, other than the fact that I cannot figure out how
to get around what appears to be an installer, that displays no window
at all, and that frustrates me to no end.
If it wasn't for Serotek's System Access product Seven day trial, I
wouldn't be composing this email.
I need some assistance or more input.
Especially with this crazy installer thing...has anyone ever in there
entire lives encountered an installation program that doesn't work?
One way I can prove that the install program does startup in task
manager, though I can't do a thing and nothing shows up either in the
Alt-Tab order, is that if I try to activate the "uninstall" action
from Programs and Features, for the second time it says "Please wait
while the program finishes changing/installing."
Something like that. An Okay button presents itself after that. Focus
is returned to Programs and Features, with my focus on the Intel GMA
Driver for mobile option.
Thank you all for giving me any steps that might help me fix the problem.
Are there any specialized utilities that can look at the display chane
directly? And perhaps permit one to change the order?
I know Freedom Scientific's JAWS program offered an "Display Chaneing
Manager" component back when Video Intercept and XP were used, but
this is Windows Seven Ultimate, with an Intel processor that is a 2.80
GHZ processor, 320GB hard-drive, 4GB of RAM, 32-bit edition of
Ultimate. But the 32-bit edition v.s the 64-bit edition can't be the
issue.
Even after manually installing the Window-Eyes video components
doesn't seem to fix the problem.
So it is obviosuly the video chane. The question is, how do I
logically proceed now seeing as I can't ven get the isntallation
process to work, much less even use Window-Eyes?
No, I don't own a hardware synth presently. Sorry.
This laptop I'm typing on also futures no serial port.
As mentioned I'm stuck between System Access and NVDA for the moment.
I don't dair try to use another video hooking application.
I also know that logically, reformatting though an effective solution
is not the one I want.
Nor is it the one I should invest in.
If anyone has any other great technical things to try, please notify me.
Thanks!
Regards,
--Keith
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
__________ Information from ESET Smart Security, version of virus
signature database 4926 (20100308) __________
The message was checked by ESET Smart Security.
http://www.eset.com
__________ Information from ESET Smart Security, version of virus
signature
database 4926 (20100308) __________
The message was checked by ESET Smart Security.
http://www.eset.com
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
__________ Information from ESET NOD32 Antivirus, version of virus
signature
database 4929 (20100309) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of virus
signature
database 4929 (20100309) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
__________ Information from ESET Smart Security, version of virus
signature database 4929 (20100309) __________
The message was checked by ESET Smart Security.
http://www.eset.com
